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[Hybrid] HR Generalist 2 (13546-1)

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JND

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Plano

AI generated summary

  • You need 2-4 years HR experience, strong MS Excel skills, ERP HCM experience (Workday preferred), excellent communication, customer service, organization, and ability to maintain confidentiality.
  • You will address employee HR inquiries, provide administrative support, manage HR data, assist with reporting, document cases, meet SLA metrics, and support HR projects and process improvements.

Requirements

  • 2-4 years of prior experience including HR administration, payroll and business support
  • Education Requirement Preferred but not required
  • Intermediate computer skills with Microsoft business applications software (particularly MS Excel)
  • Business process/data processing experience within ERP HCMs, Workday preferred
  • Strong oral and written communication skills with an ability to interact with all levels of employees
  • Excellent customer service skills, including timeliness of resolution and excellent follow-up skills
  • Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis
  • Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
  • Strong organizational skills and the ability to work in a fast paced environment
  • Good interpersonal, problem-solving and teamwork skills
  • Bachelor's degree preferred
  • Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Responsibilities

  • Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
  • Provides general HR administrative support to HR Centers of Excellence and business partners
  • Manages and updates HR information of employees within HCM
  • Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
  • Assist with queries and projects related to the HCM and HR Portal
  • Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
  • Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
  • Assists in the continuous development and improvement of HR information and processes
  • Supports ad hoc projects and activities related to HR department

FAQs

What is the job title for this position?

The job title for this position is HR Generalist 2.

How many hours per week is this job?

This job is part-time, requiring a commitment of 20 hours per week.

What are the working hours for this hybrid position?

The working hours are Monday to Thursday from 4 PM to 8 PM in the office, and work from home on Friday from 4 PM to 8 PM.

What is the required experience for applicants?

Candidates should have 2-4 years of prior experience including HR administration, payroll, and business support.

Is there a preference for educational qualifications for this position?

A Bachelor's degree is preferred but not required.

What benefits are offered to employees in this position?

Benefits include medical insurance (health, dental, and vision), a 401(k) with company match, paid time off, H1B/Green Card sponsorship for qualified employees, hands-on experience at Samsung, and opportunities for career advancement.

What are the essential responsibilities of this position?

Responsibilities include acting as a first point of contact for inquiries, providing HR administrative support, managing employee information, assisting with reporting, and supporting HR projects and processes.

What skills are emphasized for this position?

The top skills include customer service, experience in contact centers, and learning agility.

Is knowledge of specific software preferred for candidates?

Yes, candidates with business process/data processing experience within ERP HCMs, particularly Workday, and intermediate skills in Microsoft business applications, specifically MS Excel, are preferred.

How does the company view employee growth?

The company's vision is "We Want to See You Grow" to become the industry leader for both employees and the company.

JND

We want to see you grow

Telecommunications
Industry
51-200
Employees
2010
Founded Year

Mission & Purpose

We have been serving the IT community with innovative software technology to help clients successfully develop mobile software for the world market. Software systems are an integral part of life, from business applications to consumer products. Many problems can occur with software that does not work correctly, including loss of money, time, or business reputation. Our organization has continually been recognized by the IT communities for our developed expertise and knowledge in the mobile industry. With a strong understanding of the importance of software quality, we are committed to striving for excellence in developing mobile solutions and delivering high-quality software to make today’s ever changing the technological world a better place