FAQs
What is the main purpose of the IAM Controls Specialist role?
The IAM Controls Specialist is responsible for providing services related to access request validation and rights reviews, ensuring that permissions set in systems are appropriate and compliant with the authorization matrix.
What qualifications are required for this position?
A university degree or current university student, preferably in the IT/IT security field, is required along with at least 2-3 years of experience in a related IAM role.
What key competencies are expected from candidates?
Candidates should be excellent team players, service-oriented, customer-centric, eager to learn, able to take ownership, and possess the ability to cooperate and interact with people at different levels within the organization.
What are the minimum technical knowledge requirements for this role?
Candidates should have basic knowledge of user access management for systems managed by the IAM department, including Active Directory, SharePoint, databases, file servers, and password vaults, as well as knowledge of PCS-IAM processes and IBSS IAM procedures.
What does the team structure look like within the IAM department?
The IAM department includes three roles: Access Managers, who support the implementation of IAM in the global tool; Administrators, who manage user access and password management; and Controls Specialists, who focus on access request validation and rights reviews.
Are there any preferred certifications for candidates?
While not mandatory, entry-level IT/IT security certifications such as ITIL, CIAM, and other Cyber Security certifications are considered advantageous for candidates applying for this position.
Can you explain the work environment at ING Hubs Philippines?
The work environment at ING Hubs Philippines is diverse and dynamic, offering opportunities for personal growth in a continuously evolving landscape where no challenge is the same.
What type of issues will the IAM Controls Specialist be troubleshooting?
The IAM Controls Specialist will solve basic access-related issues and complaints from customers, working with end users, asset owners, IT custodians, and other internal support teams to resolve these issues.
How does the IAM team report within the organization?
The IAM team functionally reports to the Global CISO Center of Expertise IAM for Wholesale Banking and locally to WB-Tech CISO.
What is the main goal of the IAM team in Asia Region?
The main goal of the IAM team is to provide effective access management services to 15 different ING entities in the Asia Region.