IBA Team Manager – Retail

Lockton Companies

Oct 4

Applications are closed

Job
Full-time
Senior Level
Business, Operations & Strategy
Banking & Finance

Requirements

Candidate requirements:
Finance or IBA background.
A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.
Previous line management preferable, works well as part of a team in support of other team colleagues.
Ability to achieve set individual and team goals and objectives.
Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers, and other third-party providers representing Lockton in the highest professional manner.
Good numerical ability and an analytical mindset. Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
Analytical and problem-solving skills, including research and investigation.
Effective delegation as appropriate.
A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.

Responsibilities

Line management for retail team in Brighton by:
Working with IBA Managers and Senior Manager to support the day-to-day management of the IBA retail team functions.
Leadership of a group of associates focused on a specific book of Lockton business.
Monitor KPI’s/SLA’s as agreed by the business and provide support to the team to meet these performance requirements.
Perform regular monthly 1:1’s with the team members and annual appraisal.
Act as point of technical escalation within the team and wider IBA function.
Act as an approver for payment requests, ensuring all payment request packages meet financial control standards.
Coach and develop team members to provide them with relevant skills to undertake their assigned tasks and to allow them to develop professionally.
Review reporting of retail management dashboards, financial data, perform root cause analysis of any issues and liaise internally with the business where necessary.
Act as liaison for our clients or insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
Dealing with credit control requests from insurers and providing responses.
Support both internal and external audit requests within required deadlines.
As required, involvement and management oversight in the review and testing of internal processes and systems. This will include keeping up to date with market changes and assisting with testing for A4B, and Sector systems.

FAQs

What is the job title for this position?

The job title is IBA Team Manager – Retail.

What are the key responsibilities of the IBA Team Manager?

Key responsibilities include line management for the retail team, supporting day-to-day management of IBA functions, monitoring KPIs/SLA’s, conducting regular one-on-ones and appraisals, technical escalation point, approving payment requests, coaching team members, reviewing financial data, and liaising with clients and insurers.

What is the work schedule for this position?

The schedule for this position is full-time permanent.

Is prior line management experience required for this role?

Yes, previous line management experience is preferable.

What backgrounds are suitable for candidates applying for this role?

Candidates should have a finance or IBA background and a good understanding of the legal principles applicable to insurance, particularly FSA client money rules.

What software proficiency is expected for applicants?

Candidates should have a working knowledge of Lockton's computer desktop software, including Microsoft Office Suite, Excel, Brokersure BE/EA, Power BI, Sector, and A4B.

Does Lockton provide equal opportunities for all applicants?

Yes, Lockton is committed to an inclusive culture and environment and provides equal opportunities for growth and advancement.

What type of company is Lockton?

Lockton is the largest privately held independent insurance brokerage in the world.

How does Lockton support employee wellbeing?

Lockton offers industry-leading health insurance and additional options to support overall health and wellbeing.

Is this position primarily based in the office or is there flexibility?

This position is hybrid, allowing for a mix of in-office and remote work.

Lockton Companies

Finance

Industry

10,001+

Employees

1966

Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.