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Implementation Engineer (DACH) m/f/d

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Zeotap

Sep 18

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Data
    Software Engineering
  • Germany
    Remote

Requirements

  • Experience with data products, in particular data validation and analytics
  • Prior experience with JS and SDK implementation and debugging, RESTful APIs
  • Familiarity with command line, scripting syntax, SQL
  • Familiarity with data warehousing tools such as BigQuery and GCP cloud
  • Understanding of web and mobile applications
  • Exposure to single sign-on (SSO) integration
  • Experience with large-scale project management and delivery
  • Interpersonal, communication and client management skills
  • You speak German on a native level and English fluently

Responsibilities

  • Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
  • Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
  • Drive clarity on immediate use-cases and programme manage the execution
  • Partner with customers and internal stakeholders to drive consensus on mutual success
  • Educate customers on the best practices and effective use of the Zeotap platform
  • Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
  • Act positively and respond promptly to the customer’s requests/tickets
  • Establish Best Practices and repeatable playbooks for CDP integration and implementation
  • Analyse customer support requirements and identify areas for automation and efficiency gains
  • Review and ensure accuracy of technical documentation
  • Adhere to Zeotap’s company, privacy and information security policies and procedures
  • Provide product teams with customer feedback to help identify potential new features or enhancements

FAQs

What is the role of an Implementation Engineer at Zeotap?

The Implementation Engineer is responsible for the implementation of the Zeotap customer data platform (CDP). They ensure high-quality execution of CDP delivery from setup and onboarding to ongoing adoption of new product capabilities.

What is the main objective of Zeotap as a company?

Zeotap's mission is to make customer data easy, secure, and impactful, empowering brands to deliver engaging customer experiences while respecting consumer privacy.

What are some of the key responsibilities of the Implementation Engineer?

Key responsibilities include configuring and integrating Zeotap CDP, analyzing customer needs, educating customers on best practices, troubleshooting implementation issues, establishing best practices for integration, and providing feedback to product teams.

What technical skills are required for this position?

Required skills include experience with data products, JS and SDK implementation, RESTful APIs, command line and scripting, SQL, familiarity with data warehousing tools like BigQuery and GCP cloud, and understanding of web and mobile applications.

What languages do I need to speak for this role?

You need to speak German at a native level and English fluently.

Is experience in project management important for this position?

Yes, experience with large-scale project management and delivery is essential for the Implementation Engineer role.

What is the work culture like at Zeotap?

Zeotap offers a fast-paced, collaborative, and fun culture, along with exposure to industry experts and a supportive global network.

Does Zeotap offer competitive compensation?

Yes, Zeotap offers competitive compensation and benefits to its employees.

What kind of team support can I expect as an Implementation Engineer?

You can expect an unmatched global support system and collaboration with a network of driven entrepreneurs and senior investors across various industries.

What is Zeotap's stance on equal employment opportunities?

Zeotap is an equal employment opportunity and affirmative action employer, welcoming qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.

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Zeotap

Easy, secure and impactful customer data

Technology
Industry
201-500
Employees
2014
Founded Year

Mission & Purpose

Zeotap is a data platform that specialises in helping companies securely unlock, enrich, and activate their customer data to power better decision-making and personalised experiences. Their mission revolves around empowering businesses to ethically leverage data to understand their customers more deeply, drive innovation, and deliver tailored services while prioritising data privacy and security. Ultimately, Zeotap aims to facilitate seamless data-driven connections between companies and their customers while upholding stringent privacy standards.

Culture & Values

  • Pioneer: Dare to be different

    We are not afraid to take risks and think outside the box. We are always looking for new and better ways to do things. We want to push boundaries and deliver value through innovation and creativity.

  • Adaptive: Change is always an opportunity

    We remain flexible and responsive to changing circumstances. We are open to new ideas and approaches, as well as listen to understand the perspectives of others. We are willing to learn and grow from new experiences.

  • Challenger: We think, act, and win above our weight class

    We take on challenges that others may consider impossible to solve. A strong sense of ownership and a desire to succeed drive us. We put in the hard work and effort necessary to achieve our goals.

  • Trustworthy: Actions speak louder than words

    We consistently act with integrity and accountability and focus on value creation for our colleagues and customers. We take pride in doing the right thing, even when it may be difficult. We stay true to our word and deliver on commitments.

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