FAQs
What is the main purpose of the EMMA project at Radisson Hotel Group?
The EMMA project aims to create a unified technology platform that eliminates the need for multiple systems, providing a comprehensive solution to power hotel operations.
What kind of support will the Implementation Expert provide during the implementation of EMMA?
The Implementation Expert will provide full support on the EMMA solution during the implementation week, assist with system configuration, data migration, and offer on-the-job support to hotel staff.
What qualifications are required for the Implementation Expert position?
A minimum of a Bachelor's degree and 2-3 years of relevant experience are required. Proficiency in both English and French is mandatory.
Is training experience necessary for this role?
While training experience is preferred, it is not explicitly required.
What are the expected travel requirements for this position?
The Implementation Expert is required to travel approximately 30% of the time, both domestically and internationally.
Where is the preferred location for the Implementation Expert?
The preferred location is in Spain, ideally based in Madrid.
What competencies are essential for this role?
Essential competencies include strong interpersonal communication skills, self-motivation, problem-solving abilities, organizational skills, and the ability to maintain composure in stressful situations.
Will the Implementation Expert work independently or as part of a team?
The Implementation Expert will work both independently and as part of a team, assisting the Implementation Lead and collaborating with hotel staff.
Are there any language requirements for this position?
Yes, proficiency in English and French is mandatory; knowledge of additional languages would be a plus.
What kind of environment should the Implementation Expert expect to work in?
The Implementation Expert should expect to work in a dynamic, customer-focused environment, often in client-facing situations such as at the front desk and in food and beverage departments.