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Implementation Expert - EMMA Project (SAP) - French Speaking

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • Madrid

AI generated summary

  • You need a Bachelor’s degree, 2-3 years of experience, fluency in English and French, and willingness to travel 30%. Location is Spain, preferably Madrid.
  • You will support EMMA implementation, configure systems, manage risks, assist hotel staff, provide training, and ensure efficient task completion both onsite and remotely. Travel as needed.

Requirements

  • Minimum education: Bachelor degree
  • Minimum experience: 2-3 years
  • Language skills: English and French are mandatory. Other languages would be a plus.
  • Required certificates: None
  • Required to travel: 30% travel (domestic and international)
  • Location: Spain based, preferably Madrid.

Responsibilities

  • 1. Gives support on the full EMMA solution during the implementation week
  • 2. Performs system configuration and data migration activities
  • 3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them
  • 4. Delivers excellent support in a client-facing environment, such as front desk, as well as F&B, and M&E departments as required
  • 5. Delivers on-the-job support to hotel staff and management
  • 6. Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system
  • 7. Assist in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve the rollout and implementation of EMMA
  • 8. Travels on site as required to implement the system change on property
  • 9. Ensures the tasks pertaining to the implementation of EMMA are completed with efficiency & quality

FAQs

What is the main purpose of the EMMA project at Radisson Hotel Group?

The EMMA project aims to create a unified technology platform that eliminates the need for multiple systems, providing a comprehensive solution to power hotel operations.

What kind of support will the Implementation Expert provide during the implementation of EMMA?

The Implementation Expert will provide full support on the EMMA solution during the implementation week, assist with system configuration, data migration, and offer on-the-job support to hotel staff.

What qualifications are required for the Implementation Expert position?

A minimum of a Bachelor's degree and 2-3 years of relevant experience are required. Proficiency in both English and French is mandatory.

Is training experience necessary for this role?

While training experience is preferred, it is not explicitly required.

What are the expected travel requirements for this position?

The Implementation Expert is required to travel approximately 30% of the time, both domestically and internationally.

Where is the preferred location for the Implementation Expert?

The preferred location is in Spain, ideally based in Madrid.

What competencies are essential for this role?

Essential competencies include strong interpersonal communication skills, self-motivation, problem-solving abilities, organizational skills, and the ability to maintain composure in stressful situations.

Will the Implementation Expert work independently or as part of a team?

The Implementation Expert will work both independently and as part of a team, assisting the Implementation Lead and collaborating with hotel staff.

Are there any language requirements for this position?

Yes, proficiency in English and French is mandatory; knowledge of additional languages would be a plus.

What kind of environment should the Implementation Expert expect to work in?

The Implementation Expert should expect to work in a dynamic, customer-focused environment, often in client-facing situations such as at the front desk and in food and beverage departments.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.