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Implementation Manager

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
  • Nashville

AI generated summary

  • You need a bachelor's degree, 2+ years in software implementation (healthcare preferred), PMP certification, strong project management and communication skills, and the ability to travel 40%.
  • You will manage software implementation projects, create plans, coordinate technical services, ensure training, address delays, and maintain communication with stakeholders.

Requirements

  • Bachelor’s degree in related discipline
  • PMP certification a plus.
  • 2+ years of experience leading software implementation projects; healthcare experience highly desirable.
  • Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
  • Experience with web conferencing software.
  • Must have excellent oral and communication skills.
  • Excellent project management skills.
  • Excellent organization skills.
  • Excellent task management and documentation skills.
  • Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
  • Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details.
  • Able to work effectively with various teams of different backgrounds.
  • Able to manage multiple client relationships simultaneously.
  • Have a demonstrated affinity for technology.
  • Meticulous attention to detail to create and maintain documentation.
  • Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals.
  • Ability to travel 40% of the time.
  • Extensive phone and computer usage.
  • Could lift up to 20 lbs.

Responsibilities

  • Develops implementation project plans and scope of work appropriate for each implementation project.
  • Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations.
  • Understands and identifies software functionality to support client business objectives.
  • Coordinates all technical services including data transfer and installation between client and Verity.
  • Reviews hardware recommendations and coordinates software installation process.
  • Proactively escalates any client- or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
  • Ensures that an effective training program is planned and executed.
  • Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.
  • Performs related duties as required in support of client service goals.

FAQs

What is the role of the Implementation Manager at HealthStream?

The Implementation Manager is responsible for managing the successful implementation of HealthStream's software products, analyzing business needs, designing project schedules, and ensuring the resolution of project issues while maintaining documentation for stakeholders.

What qualifications are required for the Implementation Manager position?

Candidates are required to have a Bachelor’s degree in a related discipline, 2+ years of experience leading software implementation projects (with healthcare experience highly desirable), and proficiency in Microsoft programs such as MS Project, Word, and Excel.

Is PMP certification required for this position?

No, PMP certification is not required but it is considered a plus.

What are the essential skills needed for the Implementation Manager role?

Essential skills include excellent oral and written communication, project management, organization, task management, relationship management, attention to detail, and the ability to manage multiple client relationships and tasks simultaneously.

Is travel required for the Implementation Manager position?

Yes, the role requires the ability to travel up to 40% of the time.

What benefits does HealthStream offer to its employees?

HealthStream offers a comprehensive benefits package that includes medical, dental and vision insurance, paid time off, parental leave, 401k and Roth plans, flexible spending accounts, life insurance, short- and long-term disability, and more.

What type of work environment does HealthStream provide?

HealthStream offers a collaborative work environment with a values-forward culture that supports creativity, flexibility, hybrid work options, and continuous learning opportunities.

How does HealthStream ensure an inclusive workplace?

HealthStream is an equal opportunity employer and prohibits discrimination based on various protected categories, fostering a diverse and inclusive culture for all employees.

What kind of projects will the Implementation Manager handle?

The Implementation Manager will handle multiple software implementation projects simultaneously, ensuring a smooth transition for clients and coordinating all necessary technical services.

Is there support for professional development at HealthStream?

Yes, HealthStream offers career growth opportunities, continuous learning programs, and workshops to support the professional development of its employees.

Technology
Industry
501-1000
Employees
1990
Founded Year

Mission & Purpose

HealthStream is the #1 advisor for developing people in healthcare, working with 4,000+ healthcare organizations for the past 30 years to cultivate a more competent and energized workforce. As healthcare organizations seek ways to do more with less, developing next-level people is integral to their success. HealthStream works side-by-side with healthcare organizations to ensure their people are confident, competent, and credentialed, ready to execute at the highest level. All of our HealthStreamers, across all teams and roles, share this vision of improving the quality of care by developing the people who deliver care. At HealthStream, we value continuous improvement – of our products, our systems, and our team members. Our collaborative work environment encourages innovation and allows us to solve big problems. With a hybrid work policy, employee-driven teams, and our strong corporate culture, we maximize job satisfaction and deliver meaningful outcomes to the healthcare industry daily. Our unwavering commitment to our vision and values makes HealthStream an exciting, rewarding place to make an impact as HealthStreamers remain committed to 'streaming good' through our work and in the communities where we live.