FAQs
What is the main purpose of the Implementation Manager position at ADP Lyric HCM?
The main purpose of the Implementation Manager position is to manage the ADP Lyric HCM Implementation team and associated activities to ensure timely and efficient delivery of implementation services to new and existing clients across multiple market segments.
What are the key responsibilities of the Implementation Manager?
Key responsibilities include managing operational activities, engaging with clients, implementing process improvements, managing talent development, conducting quality control, and facilitating smooth transitions for new clients.
What qualifications are required for this position?
A minimum of Cert IV or a Diploma in Business or Administration is required, although proven relevant experience may be considered in lieu of formal qualifications.
How many years of experience are needed in customer service or implementation?
Candidates should have 3 to 5 years of Customer Service or Implementation experience.
Is experience in change management important for this role?
Yes, significant experience in change management (both process and culture) is required for this position.
What types of skills are emphasized for this role?
Skills in building talent within teams, problem-solving, workload allocation, analysis and reporting, as well as proficiency in Microsoft applications are emphasized.
How does ADP approach diversity and inclusion?
ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics and focusing on merit-based hiring decisions.
Is coaching a part of the Implementation Manager's responsibilities?
Yes, the Implementation Manager is responsible for coaching team members and clients in the correct use of applications and implementation processes.
Will the Implementation Manager need to travel for this position?
The job description does not specify travel requirements; however, duties may require engaging with clients, which could involve travel depending on circumstances.
What is the reporting structure for the Implementation Manager?
The Implementation Manager reports to the Operations Director - ADP Lyric HCM.