FAQs
What is the main purpose of the Implementation Manager position at ADP Lyric HCM?
The main purpose of the Implementation Manager position is to manage the ADP Lyric HCM Implementation team and activities to ensure timely and efficient delivery of implementation services to new and existing clients across multiple market segments.
Who does the Implementation Manager report to?
The Implementation Manager reports to the Operations Director of ADP Lyric HCM.
What are the key responsibilities of the Implementation Manager?
Key responsibilities include managing operational and implementation activities, engaging with clients on issues, initiating process improvement initiatives, overseeing talent management, and ensuring alignment with implementation methodologies.
What experience is required for this position?
Candidates should have 3-5 years of Customer Service/Implementation experience, 2-3 years in a Senior Implementation Consultant or equivalent position, and demonstrated experience in team talent development and change management.
What qualifications are required for the Implementation Manager role?
A minimum of Cert IV/Diploma in Business/Administration is required, although proven relevant experience may be considered in lieu of formal qualifications.
Is experience with Microsoft applications necessary?
Yes, proficiency in Microsoft applications such as Word, Excel, and Outlook is required.
What does ADP prioritize in their workplace culture?
ADP prioritizes an inclusive, diverse, and equitable workplace, and values feedback, innovation, and belonging among its employees.
Does ADP have programs for employee development?
Yes, the position includes responsibilities for talent management, including onboarding, up-skilling, development plans, and performance reviews.
How does ADP handle client escalations and critical issues?
The Implementation Manager acts as an escalation point for resolving implementation critical issues, and will escalate priority issues to Sales, Relationship Managers, and the Operations Director as necessary.
What is the approach of ADP regarding diversity and equal employment opportunities?
ADP is committed to providing equal employment opportunities regardless of any protected characteristics and bases hiring decisions on operating needs and applicant merit.