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Implementation Specialist

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Rippling

Oct 22

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • San Francisco

Requirements

  • 1+ year of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
  • Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
  • 1+ year experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Responsibilities

  • Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
  • Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
  • Drive adoption of purchased products
  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs
  • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
  • Support in the development and documentation of processes and best practices

FAQs

What is the role of an Implementation Specialist at Rippling?

The Implementation Specialist at Rippling works with customers to implement and drive the adoption of Rippling’s suite of products across HR, Payroll, Benefits Administration, and IT platforms, while ensuring a positive customer experience.

What qualifications are needed for this position?

Candidates should have 1+ year of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company, proven project management experience, and strong communication and relationship-building skills.

Is previous experience in HCM or IT required?

While not required, having 1+ year of experience in a customer-facing position within the HCM or IT space, such as HR, Payroll, or Benefits, is considered a bonus.

What type of environment will I be working in?

The role is primarily office-based, with an expectation of in-office work at least three days a week for employees living within a 40-mile radius of a Rippling office.

What is the salary range for this position?

The salary range for this role is between $47,175 and $74,600 USD per year, depending on location and other factors.

How does Rippling support diversity and inclusion?

Rippling is committed to building a diverse and inclusive workforce and does not discriminate based on various protected characteristics. They also provide reasonable accommodations for candidates with disabilities during the hiring process.

What benefits can I expect if I am hired?

The position offers a competitive salary, benefits, and equity.

Will I receive training for the Implementation Specialist role?

Yes, training will likely be provided to ensure you have deep knowledge of Rippling’s products and can effectively implement them for customers.

Who will I collaborate with in this role?

You will collaborate closely with Sales, Account Management, Technical Account Management, Support, Product, and Engineering teams.

What are the key responsibilities of the Implementation Specialist?

Key responsibilities include managing the implementation process end-to-end, driving product adoption, collaborating with various teams, and supporting the development of processes and best practices.

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Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds. Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.

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