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In Room Dining Supervisor

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Amsterdam

AI generated summary

  • You need 1+ year in a similar role, fluent in English, knowledge of Dutch or other languages, experience in nightlife venues, and a work permit for The Netherlands.
  • You will supervise In Room Dining and Minibar operations, ensure luxury service, manage team performance, communicate across departments, handle administrative tasks, and create memorable guest experiences.

Requirements

  • Minimum of 1 year experience in the same or similar role
  • Fluency in English
  • Dutch and any other language is appreciated
  • Preferably experience in working in nightlife venues (bars/lounges).
  • Work Permit for The Netherlands is required.

Responsibilities

  • Supervise the day to day operations of the Minibar, In Room Dining and Banqueting to ensure all guests receive luxury service and an on-brand W experience. Ensure compliance with all policies, procedures, standards.
  • You are responsible for smooth communication and cooperation with other departments. This is an ALL IN experience, we’re all responsible for making sure we give the guests whatever they want, whenever they want it.
  • Being in the know: You are the expert when it comes to running the scene. You have all the answers on everything going on in the hotel.
  • Run a set of administrative duties next to the operational duties: You are comfortable making schedules, organizing stock counts etc.
  • Taking care of the HR related part of the job (appraisals, performance reviews, coaching etc). Couldn’t do this without your team, so you got to make sure you treat them well.
  • Motivate the team to bring about excellent performance, making sure you get the best out of everyone. Enforce discipline when required and participate in the evaluation of their performance.
  • Ensure the teams are following service standards and operating procedures from the beginning to the end of each order and interaction.
  • Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
  • Making sure everything sparkles, we all enjoy a clean environment
  • Weekends are busiest, as well as evening/nights, so expect to be on the floor then.
  • You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
  • Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.

FAQs

What is the job title for this position?

The job title is In Room Dining Supervisor.

Where is the job located?

The job is located at W Amsterdam, Spuistraat 175, Amsterdam, Netherlands.

What is the job category for this position?

The job category is Food and Beverage & Culinary.

Is this position full-time or part-time?

This position is full-time.

Is this a management or non-management position?

This is a non-management position.

What are the main responsibilities of the In Room Dining Supervisor?

The main responsibilities include supervising daily operations of the Minibar, In Room Dining, and Banqueting, ensuring luxury service and compliance with standards, overseeing team communication, administrative duties, HR-related tasks, motivating the team, and maintaining service standards.

What experience is required for this position?

A minimum of 1 year experience in the same or similar role is required.

Is fluency in other languages required?

Fluency in English is required, and knowledge of Dutch and other languages is appreciated.

What type of work environment can I expect?

You can expect a fast-paced environment, often under pressure and with loud music.

Are weekends and evenings required for this job?

Yes, weekends and evenings/nights are the busiest times, so you will be expected to work during those periods.

Is a work permit required for this position?

Yes, a work permit for The Netherlands is required.

What is the company culture like at W Hotels?

W Hotels promotes a work culture where you can shine, offering an environment to inspire personal growth while delivering an exceptional experience to guests.

Does Marriott International promote diversity in its hiring practices?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.