FAQs
What is the primary responsibility of an Incident Manager at Kingfisher?
The primary responsibility of an Incident Manager at Kingfisher is to ensure the administration and management of the Incident Management process and associated incident records is adhered to by internal, external, and offshore support teams. They are also responsible for ensuring incident resolution is achieved as fast as possible while meeting agreed service targets for Incidents and Requests.
What skills are required for the role of Incident Manager at Kingfisher?
The skills required for the role of Incident Manager at Kingfisher include analytical skills, communication skills, technical skills, customer service orientation, decision-making capabilities, and the ability to collaborate effectively with other teams and stakeholders.
How does an Incident Manager drive awareness and adoption of the Incident and Request Management processes?
An Incident Manager drives awareness and adoption of the Incident and Request Management processes through training programs, education sessions, and documentation both written and digitally. They work closely with internal, external, and offshore support teams to manage performance against key metrics and SLAs, driving support teams to improve performance and efficiencies where needed.
What benefits and rewards are offered to Incident Managers at Kingfisher?
Incident Managers at Kingfisher are offered a range of benefits and rewards including private health care, pension scheme eligibility, 25 days' holiday per year, staff discount at B&Q and Screwfix, life assurance, competitive bonus scheme, and share ownership options through the Kingfisher Share Incentive Plan and Kingfisher Share Save scheme.
What is the application process like for the role of an Incident Manager at Kingfisher?
The application process for the role of an Incident Manager at Kingfisher involves submitting an application via the Kingfisher Careers website, followed by a review by a member of the Talent Acquisition team. Successful candidates will then proceed to a telephone interview or one-to-one conversation with a recruiter, and if successful, will attend a face-to-face or virtual interview. Feedback will be provided by the recruiter, along with details of the job offer if successful.