FAQs
What is the primary role of the Incident Manager (French Speaker) at Noesis?
The primary role involves incident analysis, priority validation, information verification, stakeholder identification, adherence to SLA and OLA agreements, and potentially creating crisis cells if necessary.
What are the main responsibilities of the Incident Manager?
Main responsibilities include incident analysis, validating priorities, verifying information, identifying stakeholders for incident resolution, routing to technical teams, ensuring compliance with SLAs and OLAs, and creating crisis cells if required.
What educational background is required for this position?
A degree in Information Technology, Computer Engineering, or a related field is required.
How many years of experience are necessary for this role?
A minimum of 3 years of experience in incident management is necessary.
Is knowledge of ITIL important for this job?
Yes, knowledge of ITIL is a requirement for the Incident Manager position.
What technical skills should candidates possess?
Candidates should have strong skills in Linux, Windows, Network Architecture, VPN, and Firewalls.
What software proficiency is expected from applicants?
Expertise with Service Now, Outlook, and Microsoft Office is expected.
What personal qualities are valued for this role?
Candidates should exhibit dynamism, proactivity, the ability to work in a team, leadership, and strong communication skills.
Are fluency in English and French required for this job?
Yes, fluency in both English and French is required.
How should candidates apply for the Incident Manager position?
Candidates who meet the requirements should send their application to Noesis as instructed in the job posting.
Does Noesis emphasize equal opportunity in its hiring process?
Yes, Noesis values equal opportunities in recruitment and ensures that no candidate is discriminated against on various grounds such as gender, ethnicity, sexual orientation, age, religion, or physical condition.