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Incident Problem Manager

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Porto

AI generated summary

  • You must have 3+ years in incident management, a Bachelor’s in IT or related fields, strong communication skills, and experience with high-critical issues and ticket management in production environments.
  • You will manage critical issues, coordinate with vendors and internal teams, oversee incident management in production, handle ticket processing, and promote collaboration across teams.

Requirements

  • Minimum 3 years of experience working as Incident
  • Bachelor Degree in Computer Science/Engineering, Information Technology, or related fields
  • Responsible for promoting a collaborative and mission focus mentality across all teams
  • Experience in managing high critical issue with all involved vendor and internal customer teams
  • Experience in incident Management for Production Environment
  • Experience in Ticket management (SPOC)
  • Fluency/Good communications skills in English

Responsibilities

  • Responsible for promoting a collaborative and mission focus mentality across all teams
  • Experience in managing high critical issue with all involved vendor and internal customer teams
  • Experience in incident Management for Production Environment
  • Experience in Ticket management (SPOC)
  • Fluency/Good communications skills in English

FAQs

What is the role of an Incident Problem Manager?

The Incident Problem Manager is responsible for managing high critical incidents, collaborating with internal customer teams and vendors, and promoting a collaborative and mission-focused mentality across all teams.

What are the minimum experience requirements for this position?

A minimum of 3 years of experience in incident management is required.

Is a specific degree required for this role?

Yes, a Bachelor’s Degree in Computer Science/Engineering, Information Technology, or related fields is required.

In which locations is this position available?

This position is available in the Lisbon area or Porto area.

What language skills are necessary for this job?

Fluency and good communication skills in English are necessary.

What kind of training and development opportunities are offered?

The company provides access to continuous training and certifications, along with opportunities to design your career plan.

What type of projects will I be working on?

You will work on challenging projects for large clients in the telecommunications sector.

How does the internal mobility program function?

The internal mobility program allows employees to evolve their careers within the company by exploring different roles and opportunities.

What is the application process for this position?

To apply for this position, please send your CV with "MVT_IPM" in the email subject to the designated email address.

Will I have the opportunity to learn about emerging technologies?

Yes, there will be opportunities to learn more about emerging technologies as part of your role.

The responsive people

Technology
Industry
501-1000
Employees

Mission & Purpose

Neotalent Conclusion is one of the leading Iberian specialists in Information Technology and Engineering services. Focused on increasing the technological capacity of organizations and the digital transformation of their application ecosystems, Neotalent Conclusion ensures the best fit between specialized talent and the most ambitious projects. Our success comes from our investments in innovation, our focus on results and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Oporto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.