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Infrastructure Engineer - Manchester

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • 16d left

AI generated summary

  • You must understand information security controls, own problems until resolved, troubleshoot diverse technologies, grasp core technical concepts, and integrate inputs for service delivery.
  • You will manage incidents, configurations, and asset lifecycles, drive continuous improvements, and share best practices to enhance team capabilities and operational excellence.

Requirements

  • Essential Skills Criteria
  • You can demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services.
  • You own a problem until a new owner has been found or the problem has been mitigated or resolved.
  • You can troubleshoot and identify problems across different technology capabilities.
  • You can understand the core technical concepts related to the role and apply them with guidance.
  • You can take inputs from various sources and use these to support the delivery and/or operation of a service.

Responsibilities

  • Managing and prioritising incidents, requests, changes and problems, offering advice and guidance for resolution.
  • Managing the configuration, availability, security, capacity, and performance.
  • Take inputs from various sources, to lead continuous improvement activities.
  • Managing all aspects of the lifecycle of assets from acquisition through to disposal applying quality asset record updates and ensure quality outputs are maintained.
  • Maximising own and teams use of various tools and technologies to deliver operational excellence.
  • Participating in wider communities of practice, identifying good practices we can adopt. Sharing knowledge and experience of tools and techniques to improve team capability.

FAQs

What is the location of the Infrastructure Engineer role?

The role is located at our Manchester office, specifically at Heron House, 47 Lloyd Street, Manchester, M2 5LE.

Is on-site attendance required for this position?

Yes, the role requires on-site attendance 5 days a week due to the nature of the work.

What are the primary responsibilities of a Corporate Technical Support Engineer?

Responsibilities include managing incidents and requests, providing configuration and performance management, leading continuous improvement activities, and managing the asset lifecycle, among others.

What skills are essential for this role?

Essential skills include an understanding of information security, problem ownership, troubleshooting across technology capabilities, and an ability to apply core technical concepts with guidance.

Is there a requirement for security clearance for this position?

Yes, successful candidates must undergo a criminal record check and meet the security requirements before they can be appointed.

What is the salary for this position?

The salary for the role is £34,075, with an additional contribution of £9,871 towards membership of the Civil Service Defined Benefit Pension scheme.

Are there opportunities for personal development?

Yes, the role includes Protected Learning Time for personal development and contributing to a supportive Community of Practice for career progression.

Do we encourage flexible working arrangements?

Yes, we are committed to exploring options for flexible working, including part-time, job shares, or other flexible arrangements in line with our hybrid working policies.

What kind of training and development does this role offer?

The role offers participation in a supportive Community of Practice and opportunities for training and development to help improve team capability.

How will my application be assessed?

The application process will assess your Behaviours, Experience, and Technical skills through a two-stage process: application and interview.

What is the application deadline?

The sift will be conducted starting from 03/03/2025, and interviews will be conducted from 24/03/2025. Please check the job listing for specific closing dates as they may vary.

The UK's largest independent producer of official statistics and the recognised national statistical institute of the UK

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Industry
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Employees

Mission & Purpose

We’re the Office for National Statistics (ONS), the UK’s largest independent producer of official statistics. The statistics we gather make a real difference, helping people make important decisions for the nation and our communities on everything from health and education to the environment and the cost of living. We’re responsible for the census that happens every ten years and share information and analysis about some of the UK’s most topical issues. Based on feedback from colleagues, the ONS has been named by Glassdoor as one of the best places to work in the UK in 2023. We’re the first Civil Service department to make it into the top 50.