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Initial Hygiene Service Team Leader

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Rentokil Initial

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You need a full clean Irish/EU driving license, leadership skills, readiness for a fast-paced environment, and fleet management experience is a plus; training will be provided.
  • You will coordinate drivers, ensure customer service standards, manage performance, support team operations, handle documentation, and maintain efficient service processes.

Requirements

  • Full Clean Irish/EU Driving License
  • Have demonstrated leadership skills in any work environment
  • Have worked in or be ready for a fast-paced and varied work environment.
  • Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.

Responsibilities

  • Able to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved.
  • Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.
  • Customer service
  • Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
  • Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved
  • Team work
  • Works as part of the overall service support team to ensure all work is completed to the required deadlines
  • Works closely with the drivers and service support to achieve the desired customer service levels
  • Supports the service support operative team members.
  • Decision making
  • Manages performance to ensure the driver and vehicle resource is being utilized effectively and efficiently
  • Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager
  • Contributes to route solutions for new customer service requirements
  • Reports deficiencies in route or driver performance to line manager
  • Work processes
  • Adheres to company Health Safety and Environmental policies and obligations
  • Coordinates driver documentation and fleet management process for fleet management for vehicles
  • Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs
  • Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications
  • Contributes to daily tasks including answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as required
  • Communications
  • Provides support to service center management team providing customer service data from the drivers
  • Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks
  • Organizing
  • Plans time to ensure that the service operation runs efficiently to support customer expectations
  • Ensures that all drivers operate in an efficient and effective manner
  • Company resources
  • Checks supporting documentation received at the service center from drivers, notifying line manager of any discrepancies
  • Assists in maintaining business systems and processes to monitor customer service visits and service request details
  • Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles

FAQs

What is the job title for this position?

The job title is Initial Hygiene Service Team Leader.

Where is the location for this job?

The location for this job is Dublin.

Is this a permanent or temporary position?

This is a permanent position.

What is the salary for this role?

The salary for this role is €29,000 per annum, paid monthly.

Who will the Service Team Leader report to?

The Service Team Leader will report to the Team Manager.

What kind of company is Rentokil Initial?

Rentokil Initial is an established global blue-chip organization that operates in nearly 80 countries and has been in business for over 90 years.

What experiences and skills are required for this position?

Applicants should have demonstrated leadership skills, be ready for a fast-paced work environment, and preferably have experience managing a fleet of commercial vehicles and knowledge of transport legislation.

What kind of training is provided for this job?

Rentokil Initial provides training in all elements of the job, including managing a fleet of commercial vehicles.

What are the benefits offered with this position?

Benefits include a competitive salary package, company vehicle and fuel card, long service awards, uniforms and equipment, progression opportunities, annual leave, pension access, and various other perks.

Is a driving license necessary for this position?

Yes, a full clean Irish/EU Driving License is required.

How is performance managed in this role?

The Service Team Leader will manage performance by ensuring that driver and vehicle resources are utilized effectively and efficiently, identifying deficiencies, and reporting them to the line manager.

Are there opportunities for career progression within the company?

Yes, there are progression opportunities available within Rentokil Initial.

What is the company’s stance on equal opportunity employment?

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment.

How can I apply for this position?

Interested candidates can apply through the Rentokil Initial website or by calling +353 45 850 710 for more information.

Rentokil Initial

Global leaders in Pest Control, Hygiene, Plants & Scenting services

Retail & Consumer Goods
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Rentokil Initial plc employs 44,500 people across 83 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide. Rentokil Initial plc is listed on the London Stock Exchange (FTSE 50).