FAQs
What is the primary role of the Injury Services Advisor?
The primary role of the Injury Services Advisor is to provide specialist injury management support, manage workers' compensation cases, and develop return-to-work strategies for injured colleagues while fostering relationships with stakeholders.
Where is the Injury Services Advisor position based?
The position can be based in Serco's Belmont office or onsite at Acacia prison in Wooroloo, offering a hybrid working environment.
What qualifications are preferred for this role?
Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field are highly desirable but not essential.
Is experience in workers' compensation and injury management required?
Yes, a minimum of 3 years’ experience in workers' compensation and injury management in WA is required, with experience in other Risk States being desirable but not essential.
What type of training and development opportunities does Serco offer?
Serco offers a focus on training and development, providing opportunities to grow within a supportive and inclusive work environment.
Will travel be required for this position?
Yes, the role requires the ability to travel to metropolitan areas as part of the job responsibilities.
Is there a commitment to diversity and inclusion at Serco?
Yes, Serco seeks and celebrates diversity and encourages applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and individuals with disabilities.
What can employees expect in terms of work-life balance?
Employees can expect a work-life balance with flexible working arrangements to suit them at every stage of their life and career.
Does Serco respond to all job applicants?
Yes, Serco is a 2024 Circle Back Initiative Employer and commits to responding to every applicant.
What impact does this role have on workplace health and safety?
The Injury Services Advisor's expertise will help create a positive impact on workplace health and safety across Serco’s contracts by managing injury cases and supporting initiatives for injury prevention.