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Injury Services Advisor

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Serco

2d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • Perth

AI generated summary

  • You must have 3+ years in WA workers' comp, strong knowledge of legislation, return-to-work plan experience, and excellent communication skills. A related qualification and valid WA driver's license are preferred.
  • You will manage workers' compensation cases, develop return-to-work strategies, collaborate with stakeholders, provide training, maintain records, and support workplace health and safety initiatives.

Requirements

  • Minimum 3 years’ experience in workers’ compensation and injury management in WA (experience in other Risk States desirable, but not essential)
  • Strong knowledge of WA Workers' Compensation legislation and best practice injury management strategies
  • Experience in developing return-to-work plans and liaising with external healthcare providers
  • Excellent communication, negotiation, and stakeholder management skills
  • Ability to work both independently and as part of a team, with strong problem-solving and analytical skills
  • Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable, but not essential)
  • Experience using Solv Injury or similar case management systems
  • Ability to travel to metropolitan areas is a requirement within this role
  • Valid WA Driver's License Class ‘C'

Responsibilities

  • Managing workers' compensation and injury management cases in line with legislative and Serco requirements
  • Developing and implementing return-to-work strategies for injured colleagues
  • Collaborating with insurers, healthcare providers, and rehabilitation specialists to achieve optimal outcomes
  • Providing specialist training, coaching, and consultation to site leadership and teams
  • Maintaining accurate injury management records and ensuring compliance with regulatory requirements
  • Supporting initiatives to improve workplace health, safety, and injury prevention

FAQs

What is the primary role of the Injury Services Advisor?

The primary role of the Injury Services Advisor is to provide specialist injury management support, manage workers' compensation cases, and develop return-to-work strategies for injured colleagues while fostering relationships with stakeholders.

Where is the Injury Services Advisor position based?

The position can be based in Serco's Belmont office or onsite at Acacia prison in Wooroloo, offering a hybrid working environment.

What qualifications are preferred for this role?

Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field are highly desirable but not essential.

Is experience in workers' compensation and injury management required?

Yes, a minimum of 3 years’ experience in workers' compensation and injury management in WA is required, with experience in other Risk States being desirable but not essential.

What type of training and development opportunities does Serco offer?

Serco offers a focus on training and development, providing opportunities to grow within a supportive and inclusive work environment.

Will travel be required for this position?

Yes, the role requires the ability to travel to metropolitan areas as part of the job responsibilities.

Is there a commitment to diversity and inclusion at Serco?

Yes, Serco seeks and celebrates diversity and encourages applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and individuals with disabilities.

What can employees expect in terms of work-life balance?

Employees can expect a work-life balance with flexible working arrangements to suit them at every stage of their life and career.

Does Serco respond to all job applicants?

Yes, Serco is a 2024 Circle Back Initiative Employer and commits to responding to every applicant.

What impact does this role have on workplace health and safety?

The Injury Services Advisor's expertise will help create a positive impact on workplace health and safety across Serco’s contracts by managing injury cases and supporting initiatives for injury prevention.

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride