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Injury Services Advisor

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Serco

7d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • Melbourne, +1

AI generated summary

  • You need understanding of Vic & SA workers' comp laws, 3+ years in workers' comp/injury management, communication skills, related health qualifications, and a valid Class C driver's license.
  • You will manage injury cases, develop return-to-work plans, collaborate with stakeholders, provide training, analyze injury trends, and ensure compliance with regulations.

Requirements

  • To be successful in this role, you’ll have:
  • A strong understanding of Vic & SA workers' compensation legislation
  • Minimum 3 years' experience in workers' compensation and/or injury management
  • Experience developing and implementing return-to-work plans
  • Excellent communication, negotiation, and stakeholder management skills
  • The ability to work both independently and as part of a team
  • Qualifications in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable)
  • SA Return to Work Coordinator certification (Desirable)
  • Valid Class C Drivers license

Responsibilities

  • Managing workers' compensation and injury management cases within Vic & SA
  • Developing and implementing return-to-work plans for injured employees
  • Collaborating with site leaders, insurers, and health professionals to achieve optimal outcomes
  • Providing specialist training, coaching, and advice to key stakeholders
  • Monitoring and analysing injury trends to support workplace health initiatives
  • Maintaining up-to-date records and ensuring compliance with legislation

FAQs

Do we support remote work?

Yes, we do remote work in a hybrid format, allowing you to work from home and on-site.

What is the work environment like at Serco?

Serco offers a supportive and inclusive workplace culture, with a collaborative team that focuses on training and development.

What are the primary responsibilities of an Injury Services Advisor?

The primary responsibilities include managing workers' compensation and injury management cases, developing and implementing return-to-work plans, and collaborating with site leaders, insurers, and health professionals.

What qualifications are required for this role?

A strong understanding of Vic & SA workers' compensation legislation, a minimum of 3 years' experience in workers' compensation and/or injury management, and qualifications in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field are highly desirable.

Is there an opportunity for professional development?

Yes, Serco offers ongoing professional development and training opportunities to help you grow in your career.

What are the working locations available for this position?

The role can be based in either Serco's Melbourne office or Adelaide office.

Do I need a specific certification to apply?

Having an SA Return to Work Coordinator certification is desirable for this role.

Is there a diversity and inclusion policy at Serco?

Yes, Serco celebrates diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

Will I receive support for health and wellbeing?

Yes, Serco offers an employee assistance program to support health and wellbeing.

What impact does this role have within the organization?

The Injury Services Advisor plays a key role in supporting injured employees and driving positive injury management outcomes, ultimately ensuring a smooth and sustainable recovery process.

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride