FAQs
Do we support remote work?
Yes, we do remote work in a hybrid format, allowing you to work from home and on-site.
What is the work environment like at Serco?
Serco offers a supportive and inclusive workplace culture, with a collaborative team that focuses on training and development.
What are the primary responsibilities of an Injury Services Advisor?
The primary responsibilities include managing workers' compensation and injury management cases, developing and implementing return-to-work plans, and collaborating with site leaders, insurers, and health professionals.
What qualifications are required for this role?
A strong understanding of Vic & SA workers' compensation legislation, a minimum of 3 years' experience in workers' compensation and/or injury management, and qualifications in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field are highly desirable.
Is there an opportunity for professional development?
Yes, Serco offers ongoing professional development and training opportunities to help you grow in your career.
What are the working locations available for this position?
The role can be based in either Serco's Melbourne office or Adelaide office.
Do I need a specific certification to apply?
Having an SA Return to Work Coordinator certification is desirable for this role.
Is there a diversity and inclusion policy at Serco?
Yes, Serco celebrates diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.
Will I receive support for health and wellbeing?
Yes, Serco offers an employee assistance program to support health and wellbeing.
What impact does this role have within the organization?
The Injury Services Advisor plays a key role in supporting injured employees and driving positive injury management outcomes, ultimately ensuring a smooth and sustainable recovery process.