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Injury Services Manager

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Serco

4d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Healthcare
  • Melbourne

AI generated summary

  • You need strong knowledge of Workers Compensation in Vic and SA, claims management experience, leadership skills, analytical abilities, and a related health qualification. SA Return to Work Coordinator cert is a plus.
  • You will manage workers' compensation programs, ensure compliance, mentor advisors, engage with insurers, support injury management strategies, and drive performance improvements.

Requirements

  • Strong knowledge of Workers Compensation legislation in Victoria and SA (NZ knowledge desirable)
  • Proven experience in injury and/or claims management
  • Leadership skills with experience in coaching and mentoring teams
  • Strong analytical, negotiation, and problem-solving skills
  • Ability to manage stakeholders and drive performance improvements
  • A qualification in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field (desirable)
  • SA Return to Work Coordinator certification (Desirable)
  • Valid Class C Drivers license

Responsibilities

  • Leading and managing workers’ compensation programs in Victoria, South Australia, and New Zealand
  • Ensuring compliance with Workers Compensation legislation and driving best practices
  • Coaching and mentoring Injury Services Advisors to deliver strong injury management support
  • Engaging with insurers and agents to optimise claims outcomes and manage costs
  • Supporting site leaders with injury management strategies to improve recovery at work
  • Driving governance and assurance activities to enhance injury services performance

FAQs

What qualifications are desirable for the Injury Services Manager position?

A qualification in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field is desirable. Additionally, an SA Return to Work Coordinator certification is also preferred.

What regions will the Injury Services Manager oversee?

The Injury Services Manager will oversee workers’ compensation programs in Victoria, South Australia, and New Zealand.

What type of team culture does Serco promote?

Serco promotes a supportive and inclusive team culture that values trust and pride while encouraging continuous learning and career development.

What leadership responsibilities will the Injury Services Manager have?

The Injury Services Manager will be responsible for coaching and mentoring Injury Services Advisors, ensuring compliance with legislation, and driving performance improvements.

Is previous experience in injury or claims management required for this role?

Yes, proven experience in injury and/or claims management is required for the Injury Services Manager position.

What are some benefits offered to employees at Serco?

Employees at Serco can enjoy hybrid work options, professional development opportunities, a competitive salary and benefits package, and a flexible work-life balance.

How does Serco ensure compliance with legislative requirements?

The Injury Services Manager will drive compliance with Workers Compensation legislation and implement best practices in managing injury services programs.

Is there a focus on diversity and inclusion at Serco?

Yes, Serco seeks and celebrates diversity and encourages applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

What responsibilities does the Injury Services Manager have in engaging with insurers?

The Injury Services Manager will engage with insurers and agents to optimize claims outcomes and manage costs effectively.

Will there be opportunities for career progression within Serco?

Yes, Serco offers professional development and career progression opportunities to support employee growth.

What impact does the Injury Services Manager aim to have on workers’ health?

The Injury Services Manager will aim to improve recovery at work and optimize outcomes for injured colleagues through effective injury management strategies.

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride