FAQs
What qualifications are desirable for the Injury Services Manager position?
A qualification in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field is desirable. Additionally, an SA Return to Work Coordinator certification is also preferred.
What regions will the Injury Services Manager oversee?
The Injury Services Manager will oversee workers’ compensation programs in Victoria, South Australia, and New Zealand.
What type of team culture does Serco promote?
Serco promotes a supportive and inclusive team culture that values trust and pride while encouraging continuous learning and career development.
What leadership responsibilities will the Injury Services Manager have?
The Injury Services Manager will be responsible for coaching and mentoring Injury Services Advisors, ensuring compliance with legislation, and driving performance improvements.
Is previous experience in injury or claims management required for this role?
Yes, proven experience in injury and/or claims management is required for the Injury Services Manager position.
What are some benefits offered to employees at Serco?
Employees at Serco can enjoy hybrid work options, professional development opportunities, a competitive salary and benefits package, and a flexible work-life balance.
How does Serco ensure compliance with legislative requirements?
The Injury Services Manager will drive compliance with Workers Compensation legislation and implement best practices in managing injury services programs.
Is there a focus on diversity and inclusion at Serco?
Yes, Serco seeks and celebrates diversity and encourages applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.
What responsibilities does the Injury Services Manager have in engaging with insurers?
The Injury Services Manager will engage with insurers and agents to optimize claims outcomes and manage costs effectively.
Will there be opportunities for career progression within Serco?
Yes, Serco offers professional development and career progression opportunities to support employee growth.
What impact does the Injury Services Manager aim to have on workers’ health?
The Injury Services Manager will aim to improve recovery at work and optimize outcomes for injured colleagues through effective injury management strategies.