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Insights Manager

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GCash

3d ago

  • Job
    Full-time
    Senior Level
  • Data
    Research & Development
  • Manila

AI generated summary

  • You need 3-5 years in insights management, experience in Voice of the Customer programs, strong analytical skills, communication abilities, and a relevant bachelor’s degree.
  • You will gather and analyze customer feedback, design surveys, identify trends, present insights, and collaborate across departments to enhance customer experience and achieve strategic goals.

Requirements

  • Job Requirements:
  • Experience in Voice of the Customer program management
  • Proficient in data collection and analysis
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to collaborate with cross-functional teams
  • Experience in stakeholder engagement
  • Bachelor’s degree in a relevant field
  • 3-5 years of experience in insights management or related fields

Responsibilities

  • Develops and implements a comprehensive Voice of the Customer program to gather, analyze, and report on customer feedback.
  • Ensures that VoC initiatives are aligned with the organization's strategic goals and customer experience objectives.
  • Designs and manages surveys and other methods to collect customer feedback across various channels.
  • Analyzes data to identify key trends, pain points, and opportunities for improvement.
  • Transforms customer feedback into actionable insights and recommendations for improving products, services, and customer interactions.
  • Prepares and presents detailed reports to internal and external stakeholders, highlighting key findings and strategic implications.
  • Facilitates cross-departmental initiatives to address customer feedback and enhance the overall customer experience.
  • Engages with internal and external stakeholders to promote the importance and value of the Voice of the Customer program.

FAQs

What is the main responsibility of the Insights Manager at GCash?

The main responsibility of the Insights Manager is to develop and implement a comprehensive Voice of the Customer program, which involves gathering, analyzing, and reporting on customer feedback to improve products and services.

How does the Insights Manager gather customer feedback?

The Insights Manager designs and manages surveys and other methods to collect customer feedback across various channels.

What kind of data will the Insights Manager analyze?

The Insights Manager analyzes data to identify key trends, pain points, and opportunities for improvement based on customer feedback.

Will the Insights Manager need to present findings to stakeholders?

Yes, the Insights Manager is responsible for preparing and presenting detailed reports to internal and external stakeholders, highlighting key findings and strategic implications.

Is the Insights Manager role collaborative?

Yes, the role requires cross-functional collaboration to address customer feedback and enhance the overall customer experience by engaging with internal and external stakeholders.

What opportunities for growth does GCash offer?

GCash provides opportunities for career growth and development in the FinTech industry, along with a dynamic and highly collaborative team environment.

What kind of compensation and benefits does GCash offer for this position?

GCash offers a highly competitive and flexible compensation and benefits package for the Insights Manager position.

What is the company culture like at GCash?

The company culture at GCash values its people and emphasizes collaboration, innovation, and the drive to create meaningful financial solutions for the nation.

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GCash

Realizing a vision of a cashless society leading to Finance for All.

Finance
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.