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IntelliMatch Application Support - 24/7 Rotational Shifts

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FIS

13d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You need 5-10 years in IntelliMatch support, Azure experience, ITIL knowledge, financial operations understanding, and availability for 24/7 shifts. Experience with financial apps is essential.
  • You will support IntelliMatch applications, handle enhancement requests, resolve tickets, manage environment issues, assist in incident calls, and collaborate with technical teams on service requests.

Requirements

  • At least 5 to 10 years of experience in IntelliMatch application support.
  • Hands on experience in Production Support, Hands on experience in Microsoft Azure.
  • Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud.
  • Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams.
  • Knowledge and understanding of financial operational and business processes.
  • Willing to work in 24/7 Rotational Shifts.
  • Good in Information Technology Infrastructure Library (ITIL).
  • Experience in IT Operations role supporting clients on financial applications.
  • Knowledge of FIS’ products and services.
  • Knowledge of financial services industry.

Responsibilities

  • Day-to-day operations support of FIS’s IntelliMatch applications environment. Expertise in application enhancement requests like setup of import formats, match rules
  • Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades. Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
  • Follow-up to ensure the client’s request is serviced in an appropriate and timely manner. Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
  • Establish and use tools to manage and address environment issues in a pro-active and timely manner. Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
  • Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.

FAQs

What is the position type for this job?

The position type is full time.

What is the educational requirement for this role?

A Bachelor's Degree is desired for this role.

What is the shift pattern for this position?

The position requires working in 24/7 rotational shifts.

How many years of experience are required for this role?

At least 5 to 10 years of experience in IntelliMatch application support is required.

Is experience with Microsoft Azure necessary for this position?

Yes, hands-on experience in Microsoft Azure is required for this role.

Will I be involved in incident management processes?

Yes, you will assist in Severity Incident calls and be responsible for delivering Root Cause Analysis (RCA).

Are there opportunities for professional development at FIS?

Yes, FIS offers a broad range of professional education and personal development possibilities.

Do you provide any support for ITIL certification?

Yes, knowledge in Information Technology Infrastructure Library (ITIL) is considered an added bonus for candidates.

Is knowledge of financial services industry beneficial for this role?

Yes, knowledge of the financial services industry is beneficial and is considered an added advantage.

Will I have to work with other internal teams?

Yes, you will coordinate with multiple internal teams, including data center operations and other technical teams as needed.

What kind of technical support will I be providing?

You will provide application technical support for the IntelliMatch managed services platform, including application upgrades and enhancement requests.

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FIS

Finance
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.