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Intermodal - Operations

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You should have a BS in Customs Administration or related field, customs brokerage experience, strong communication skills, and be able to work shifts under pressure.
  • You will oversee intermodal execution, track shipments, ensure compliance, address customer queries, optimize operations, manage relationships, analyze performance, and enhance efficiency.

Requirements

  • Graduate of BS Customs Administration or any other related course would be a PLUS
  • Experience in customs brokerage
  • Able to work under pressure
  • Good communication skills both written and oral
  • Willing to work on shift rotation 24/7

Responsibilities

  • Overall responsible for Intermodal Execution Process.
  • Track and trace the vehicles and provide visibility to customers.
  • Report the shipments status timely and daily.
  • Drive compliance and safety in daily operations
  • Set up SOP/ IOPs, processes in line with customer’s requirements and internal processes.
  • Set up regular meetings with internal parties and with external parties to review performance and improve operation processes.
  • Support Customer service, Sales and Products team in customer query resolution and exceptions handling
  • Be aware of market intelligence and analyse what they are meant to our operations.
  • Carry out ad-hoc tasks assigned by Management
  • Act as a customer service agent, be the Customer advocate internally in Maersk with positive and service-minded attitude.
  • As part of Commercial Intelligence – build and keep relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
  • Manage all customer facing activities like regular F2F client approach, telephone calls, and mail correspondence.
  • Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
  • Promote e-commerce and drive continuous efficiency gains in a scalable platform
  • Close calibration with all internal and external customers/vendors to keep good service level.
  • To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
  • Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
  • Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
  • Timely invoicing and Invoice related tasks related to system as well i.e. Kewill.
  • COO Dashboard related KPIs.

FAQs

What is Maersk's approach to diversity and inclusion in the workplace?

Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. We are an equal opportunities employer and welcome applicants from all backgrounds.

What qualifications are preferred for the Intermodal Operations position?

A graduate of BS Customs Administration or any other related course is preferred, and experience in customs brokerage is a plus.

What are the working hours for this role?

The role requires willingness to work on a shift rotation 24/7.

Are there opportunities for career development within Maersk?

Yes, Maersk offers a wide range of roles and has a strong career mobility program that encourages internal candidates to take responsibility for their career development.

What are the key responsibilities in the Intermodal Operations role?

Key responsibilities include managing the Intermodal Execution Process, tracking and providing visibility on shipments, driving compliance and safety, supporting customer service, and building customer relationships.

How does Maersk support employee development?

Maersk has a nurturing management culture where leaders support employees' ideas and provide necessary advice and training, allowing opportunities to prove oneself and develop skills through challenging work.

Is prior experience required for this position?

While specific experience in customs brokerage is preferred, the job seeks candidates who can work under pressure and possess good communication skills.

What tools and systems will I be using in this role?

You will work with processes and systems related to intermodal operations, including invoicing tasks related to systems such as Kewill, and monitoring key performance indicators (KPIs).

How does Maersk drive continuous efficiency gains?

Maersk promotes e-commerce and continuously seeks efficiency gains through scalable platforms and operational improvements.

Who should I contact if I need assistance during the application process?

For any special assistance or accommodations during the application and hiring process, you can contact us by emailing accommodationrequests@maersk.com.

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.