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Internal Sales Representative

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The Weir Group PLC

Jan 25

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You need 5+ years in sales support, strong communication skills, a commercial mindset, ERP/CRM proficiency, teamwork, and the ability to work independently with attention to detail.
  • You will handle customer inquiries, manage orders and quotes, maintain CRM and ERP systems, resolve complaints, and ensure process compliance for efficiency and satisfaction.

Requirements

  • At least 5 years in a customer-focused sales support or order processing role.
  • Dynamic approach with excellent written and verbal communication skills in English, any other European Languages is an advantage (Spanish, French e.g.)
  • Commercial mindset supporting revenue generation.
  • Proficiency in IT systems—hands-on experience with ERP and CRM tools (e.g., SAP, Salesforce).
  • Strong teamwork and motivation.
  • Ability to work independently with attention to detail.

Responsibilities

  • Customer Interaction & Support: Handle customer inquiries via phone and email, directing them to the appropriate contacts, and providing timely updates on orders and requests.
  • Order & Quotation Management: Create and process customer quotes and orders for spare parts and equipment, ensuring accuracy and compliance with company procedures and pricing policies.
  • CRM & ERP Maintenance: Maintain and update CRM (Salesforce) and ERP systems, ensuring accurate records for customer orders, offers, and deadlines to support smooth operations and on-time delivery.
  • Complaint & Issue Resolution: Manage customer complaints and order-related issues, ensuring timely resolution in collaboration with internal teams and keeping customers informed.
  • Process Compliance & Improvement: Ensure adherence to standard operating procedures and support continuous improvement of internal processes to enhance efficiency and customer satisfaction.

FAQs

What is the location for the Internal Sales Representative position at Weir Minerals?

The position is located in Madrid, Spain.

What type of work environment does this position offer?

The position is onsite.

What are the primary responsibilities of the Internal Sales Representative?

The primary responsibilities include handling customer inquiries, managing orders and quotations, maintaining CRM and ERP systems, resolving complaints and issues, and ensuring process compliance and continuous improvement.

What qualifications are required for the Internal Sales Representative role?

Candidates should have at least 5 years of experience in a customer-focused sales support or order processing role, excellent communication skills in English, a commercial mindset, proficiency in ERP and CRM tools, strong teamwork skills, and the ability to work independently with attention to detail.

Is experience with specific IT systems preferred?

Yes, hands-on experience with ERP and CRM tools, such as SAP and Salesforce, is preferred.

Are there any language requirements for this position?

Excellent written and verbal communication skills in English are required, and knowledge of other European languages, such as Spanish or French, is advantageous.

Does Weir Minerals support career growth?

Yes, Weir offers opportunities for employees to grow their careers in a dynamic environment, allowing them to take on new challenges and tailor their own career paths.

How does Weir Minerals value diversity and inclusion?

Weir is committed to an inclusive and diverse workplace, recognizing each individual's contributions and promoting an environment where employees are encouraged to be themselves.

What is the purpose of Weir as a company?

Weir aims to make mining operations smarter, more efficient, and sustainable, contributing to a low carbon future by utilizing technology that reduces energy, water, and waste.

What is the company culture like at Weir?

The company culture emphasizes collaboration, recognition of individual contributions, and a commitment to fairness, honesty, and transparency in all actions.

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The Weir Group PLC

We work with our customers to solve their toughest operating challenges safely, efficiently and sustainably.

Engineering & Construction
Industry
10,001+
Employees
1871
Founded Year

Mission & Purpose

As one of the world’s leading engineering businesses we work in partnership with our customers to solve their toughest operating challenges safely, efficiently and sustainably. We provide original equipment and aftermarket services to mining and infrastructure markets, supporting the essential resources needed by a growing world.