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International Recovery Officer – Spanish speaker

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Porto

AI generated summary

  • You must be fluent in Spanish and English, client-focused, organized, results-driven, a team player, adaptable, detail-oriented, skilled in communication, analytics, and business operations.
  • You will follow up on payments, analyze buyer behaviors, manage risks, handle disputes, process communications, and ensure compliance with financial regulations while maintaining client interests.

Requirements

  • Spanish (mandatory)
  • English (mandatory)
  • Client focused
  • Organizational skills
  • Ability to deliver/Results driven
  • Ability to collaborate/ Teamwork
  • Adaptability- Attention to detail/rigor
  • Communication skills
  • Oral & written
  • Analytical Ability
  • Ability to develop others & improve their skills
  • Ability to manage/facilitate a meeting, seminar, committee, training
  • Factoring recovery
  • Middle Office Operations
  • Operations and processes
  • Business tools

Responsibilities

  • Follow up buyers by telephone, email or other means to obtain payment of invoices;
  • Qualify and analyze information obtained from buyers on reasons for non-payment;
  • Controlling buyer risk by sharing information with our clients;
  • Know and apply the rules and vigilance instructions introduced by Compliance and/or the principals in terms of both Financial Security and Protection of client interests, Market Integrity, Professional Ethics or Banking and Tax Laws.
  • Dealing portfolios actions;
  • Carry out recovery actions by telephone/email/other to qualify invoices;
  • Process incoming calls and emails;
  • Updating contact details;
  • Check the seller’s activity to make the right questions during the recovery action;
  • Analysing the buyer’s behaviour (typology) in order to adapt the conversation and make the right decisions;
  • Identify incorrect benefits or invoices and inform the supplier about the dispute;
  • Transmit to the clients legal department, the risks detected (buyers in RJ/LJ or false invoice);
  • Report buyer/seller claims and assist in resolution;
  • Participate in the department’s productivity by proposing improvement ideas;
  • Perform other missions and/or administrative tasks defined by the Leader Team as part of the monitoring of the activity;
  • Acts in accordance with the instructions of Compliance and/or the clients and in relation to the fight against money laundering, the financing of terrorism, tax fraud, internal and external corruption, market integrity, banking and tax laws and applies the guidelines on International Financial Sanctions and the KYC policy;
  • Act with ethics and integrity, in accordance with the code of conduct and the protection of client interests.

FAQs

What is the primary responsibility of the International Recovery Officer?

The primary responsibility is the recovery of debts under factoring contracts for BNP Paribas Factor Portugal and BNP Paribas Factor Spain.

Is Spanish proficiency required for this role?

Yes, Spanish is mandatory for this position.

Who does the International Recovery Officer report to?

The International Recovery Officer responds to the Team Leader of the Recovery Process International.

What are some of the main activities involved in this job?

Main activities include following up with buyers for payment, analyzing non-payment reasons, managing buyer risk, and handling disputes related to invoices.

What skills are essential for success in this position?

Essential skills include client focus, organizational skills, communication skills, adaptability, and attention to detail.

Are there any specific compliance regulations that need to be followed in this role?

Yes, the officer must apply rules and vigilance instructions related to Financial Security, Protection of client interests, Market Integrity, Professional Ethics, and relevant banking laws.

How does BNP Paribas ensure a work/life balance for its employees?

BNP Paribas promotes a culture of good integration between work and rest, believing that personal lives outside of work are fundamental to employee well-being.

What kind of tools or methodologies does the role involve?

The role involves utilizing business tools relevant to debt recovery and factoring operations.

Is English proficiency also required for this job?

Yes, proficiency in English is mandatory for this position.

How does BNP Paribas approach diversity and inclusion in hiring?

BNP Paribas is committed to equal opportunity employment and strives to reflect societal diversity in its workforce, enhancing creativity and productivity.

The bank for a changing world

Finance
Industry
10,001+
Employees
1848
Founded Year

Mission & Purpose

more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions: ⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.