FAQs
What is the role of a Service Coordinator at Kyndryl?
The Service Coordinator is responsible for delivering exceptional IT services to customers by ensuring timely resolution of issues, coordinating service requests, and maintaining communication throughout the service process.
What experience is required for the IPC Coordinator position?
A minimum of 5-7 years of experience in the Service Management IPC area, including Incident, Change, and Problem Management, is required.
Is ITIL certification necessary for this position?
Yes, an ITIL V4 Foundation Certification is a must for this role.
Are there any preferred skills for the IPC Coordinator role?
Preferred skills include experience in banking infrastructure management and a CCNA certification.
What can I expect in terms of career growth at Kyndryl?
Kyndryl offers opportunities for career growth including hands-on experience, learning opportunities, and the chance to attain certifications in major platforms.
What kind of work environment does Kyndryl promote?
Kyndryl promotes a diverse and inclusive work environment that welcomes individuals from various cultures, backgrounds, and experiences.
Is there support for personal development and education at Kyndryl?
Yes, Kyndryl provides employee learning programs that offer access to industry-leading certifications and resources, enhancing personal and professional development.
What does the role involve in terms of service management processes?
The role involves managing Service Support processes including Incident, Problem, and Change Management, driving process improvements, and ensuring compliance with these processes.
How does Kyndryl support work-life balance?
Kyndryl offers benefits that reflect the diversity of its employees’ needs and support their well-being throughout various life stages.
What is the focus of the IPC Coordinator in terms of customer interaction?
The IPC Coordinator is customer-focused, prioritizing customer success and maintaining constant communication throughout the incident management lifecycle.