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IPT L3 Engineer

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Capgemini

Jan 22

Applications are closed

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid

Requirements

  • Fluent in English
  • Spanish nationality
  • Working model 100% onsite

Responsibilities

  • Participation management and implementation of CISCO videoconferencing and telecommunications projects
  • Occasional assistance to operational teams L1 L2 in resolving complex incidents
  • Major incident management qualification action plan resolution RCA Managerial management of incidents and problems
  • Ensure the transfer of skills to operational teams technicians and engineers

FAQs

Do we support remote work?

This position requires a 100% onsite working model.

What qualifications are required for this role?

Candidates must be fluent in English and be of Spanish nationality.

What type of projects will the IPT L3 Engineer be involved in?

The IPT L3 Engineer will participate in the management and implementation of CISCO videoconferencing and telecommunications projects.

Will there be opportunities to assist other teams?

Yes, the role includes occasional assistance to operational teams L1 and L2 in resolving complex incidents.

What does major incident management entail in this role?

Major incident management includes qualification action plans, resolution root cause analysis (RCA), and managerial management of incidents and problems.

Is there a focus on skill development in this position?

Yes, the role emphasizes ensuring the transfer of skills to operational teams, including technicians and engineers.

What is the work environment like at Capgemini?

Capgemini promotes a collaborative community where employees are empowered to shape their careers and supported by colleagues around the world.

What kind of support does Capgemini provide to its employees?

Capgemini provides support and inspiration through a collaborative community, enabling employees to reimagine what’s possible in their careers.

What qualities should applicants have?

Applicants should be passionate about technology and dedicated to providing excellent customer support.

How can I apply for this position?

Interested candidates are encouraged to apply directly for this exciting opportunity at Capgemini.

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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