FAQs
Do we support remote work?
This position requires a 100% onsite working model.
What qualifications are required for this role?
Candidates must be fluent in English and be of Spanish nationality.
What type of projects will the IPT L3 Engineer be involved in?
The IPT L3 Engineer will participate in the management and implementation of CISCO videoconferencing and telecommunications projects.
Will there be opportunities to assist other teams?
Yes, the role includes occasional assistance to operational teams L1 and L2 in resolving complex incidents.
What does major incident management entail in this role?
Major incident management includes qualification action plans, resolution root cause analysis (RCA), and managerial management of incidents and problems.
Is there a focus on skill development in this position?
Yes, the role emphasizes ensuring the transfer of skills to operational teams, including technicians and engineers.
What is the work environment like at Capgemini?
Capgemini promotes a collaborative community where employees are empowered to shape their careers and supported by colleagues around the world.
What kind of support does Capgemini provide to its employees?
Capgemini provides support and inspiration through a collaborative community, enabling employees to reimagine what’s possible in their careers.
What qualities should applicants have?
Applicants should be passionate about technology and dedicated to providing excellent customer support.
How can I apply for this position?
Interested candidates are encouraged to apply directly for this exciting opportunity at Capgemini.