FAQs
What are the working hours for the Second Line Support Technician role?
The working hours are shift-based, including 7am-3pm, 8am-4pm, 9am-5pm, and occasionally 10am-6pm. Occasional weekends may also be required.
What qualifications are needed for this position?
A minimum of 3+ years experience in a similar role, proficiency in SQL, .Net, Microsoft Windows, and Office 365, as well as strong troubleshooting skills and an understanding of ITIL are required.
Is there any travel required for this job?
Yes, flexible working hours and occasional travel may be required.
What responsibilities will the Second Line Support Technician have?
Responsibilities include providing second line support for technology systems, supporting colleagues with IT queries, diagnosing and resolving incidents, and collaborating with third parties for new store openings and system support.
Are there opportunities for professional development in this role?
While the job description does not specifically mention professional development, offering suggestions for improving support services indicates a culture of continuous improvement and potential growth opportunities.
What is the salary for this position?
The salary for the Second Line Support Technician role is GBP 27,000 plus benefits, depending on experience.
What skills are important for success in this role?
Important skills include strong troubleshooting abilities, excellent documentation skills, IT security awareness, and effective communication.
What type of support will I be providing?
You will provide second line support for technology systems, assist colleagues with hardware and software issues, and monitor system jobs.
How do I apply for this position?
If you're ready to excel in this challenging yet rewarding role, please proceed with the application process as indicated in the job description.