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IT Assistant

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Mandarin Oriental Hotel Group

23d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • London

AI generated summary

  • You need strong knowledge of Microsoft systems, 1st line support skills, network configuration, troubleshooting, and communication, plus basic understanding of systems integration and security.
  • You will provide 1st line technical support, configure network components, manage user access and security, troubleshoot IT issues, and communicate effectively with guests and colleagues.

Requirements

  • Have a solid understanding of workstations, servers and network infrastructure, mostly under Microsoft platforms.
  • Provides Hotel Guests and Colleagues with 1st Line technical support
  • Assembles and configures network components and associated services
  • Establishes network users, user environments, directories, and security for networks being installed
  • Installs, upgrades and configures network printing, directory structures, rights, security, software and files services
  • Upgrades network hardware and software components as required
  • Be able to troubleshoot all sorts of IT related issues, both internal and with vendors.
  • Communications skills with both guests and colleagues.
  • basic knowledge on systems integration, Active directories, wiring setups, testing and maintaining the DRP, BCP, HSIA and IRES Systems in the hotel.

Responsibilities

  • Have a solid understanding of workstations, servers and network infrastructure, mostly under Microsoft platforms.
  • Provides Hotel Guests and Colleagues with 1st Line technical support
  • Assembles and configures network components and associated services
  • Establishes network users, user environments, directories, and security for networks being installed
  • Installs, upgrades and configures network printing, directory structures, rights, security, software and files services
  • Upgrades network hardware and software components as required
  • Be able to troubleshoot all sorts of IT related issues, both internal and with vendors.
  • Communications skills with both guests and colleagues.

FAQs

What are the primary responsibilities of the IT Assistant?

The primary responsibilities of the IT Assistant include providing first-line technical support to hotel guests and colleagues, assembling and configuring network components, establishing network users and security, installing and upgrading network services, troubleshooting IT-related issues, and maintaining communication with both guests and colleagues.

What are the working hours for the IT Assistant position?

The IT Assistant position involves working on a rotating shift basis, Monday to Sunday, for a total of 40 hours a week. Shift patterns will include morning and evening shifts, as well as weekends and bank holidays, so flexibility is required.

What qualifications are needed to apply for the IT Assistant role?

To apply for the IT Assistant role, candidates should have a basic knowledge of systems integration, Active Directory, wiring setups, and should be familiar with testing and maintaining the Disaster Recovery Plan (DRP), Business Continuity Plan (BCP), High-Speed Internet Access (HSIA), and Integrated Room Entertainment Systems (IRES) in the hotel.

What benefits are offered to IT Assistants at Mandarin Oriental Mayfair?

Benefits for IT Assistants include career progression opportunities, learning and development programs, complimentary hotel stays, discounted accommodation, various retail and gym membership discounts, meal discounts, healthcare plans, a charity day, a season ticket loan, free meals on duty, increased holiday entitlement, and access to an Employee Assistance Programme, among others.

Is there an eligibility requirement to work in the UK?

Yes, all candidates applying for the IT Assistant role must have the right to work and live in the UK. Documented evidence of eligibility will be required during the recruitment process.

Does Mandarin Oriental Mayfair have a commitment to sustainability?

Yes, Mandarin Oriental Mayfair is committed to sustainability, focusing on environmental protection, ethical supply chains, community engagement, and waste reduction, in alignment with the criteria set by the Global Sustainable Tourism Council.

Does the company have policies in place for diversity and inclusion?

Yes, Mandarin Oriental Mayfair promotes a diverse and inclusive culture, ensuring that all colleagues are treated fairly and respect is upheld across all levels of the organization, regardless of background or identity.

Is the IT Assistant position primarily for beginners in their career?

While the IT Assistant position can be a starting point for those early in their careers, the role also offers excellent career progression opportunities within the luxury hotel brand, allowing for growth and development over time.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.