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IT Coordinator

M

MNP

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Surrey
    Remote

AI generated summary

  • You should be tech-savvy, have customer service experience, and knowledge of Active Directory, Windows 10, Office 365, and networking. Relevant IT and asset management experience is a plus.
  • You will provide deskside and remote support, configure applications, manage hardware, maintain standards, perform data recovery, train users, and work flexible hours as needed.

Requirements

  • Technologically savvy with a strong ability to learn applications and systems quickly
  • Relevant IT experience is considered an asset
  • Customer service experience
  • An understanding of the following is considered an asset:
  • Active Directory
  • Networking concepts
  • Installing and troubleshooting print devices
  • Imaging hardware
  • Backup systems
  • AV Equipment
  • PowerShell
  • Knowledge of the following Microsoft based Operating Systems and software is considered an asset:
  • Windows 10
  • Office 365
  • Teams
  • OneDrive
  • A basic understanding of telephony systems and concepts
  • Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
  • Experience in asset management and planning preferred
  • Experience working with the business to assess business needs would be beneficial

Responsibilities

  • Provide deskside support to team members both locally and remotely across Canada
  • Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
  • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
  • Implement and maintain equipment standards, policies and support processes
  • Install software and deploy hardware as required
  • Perform data recovery operations
  • Utilize ServiceNow ticketing and Knowledge Base systems
  • Be able to work independently and as a member of a larger Technology team
  • Deliver one on one and group training, both in person and remotely
  • Flexibility to work overtime, as necessary
  • Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
  • Maintain flexibility to travel regionally

FAQs

What is the role of an IT Coordinator at MNP?

The IT Coordinator at MNP is responsible for supporting, utilizing, and maintaining the company's technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

What types of support will the IT Coordinator provide?

The IT Coordinator will provide deskside support to team members locally and remotely across Canada, support the deployment and configuration of core applications, and provide technical support for desktop, laptop, printers, scanners, and mobile devices.

What skills and experience are preferred for this position?

The preferred skills and experience include being technologically savvy, having relevant IT experience, customer service experience, and an understanding of Active Directory, networking concepts, and various Microsoft operating systems and software.

Will the IT Coordinator have to work outside of standard hours?

Yes, the IT Coordinator may need to work occasional shifts outside of standard hours or participate in an on-call rotation as necessary.

What types of training will the IT Coordinator be responsible for?

The IT Coordinator will deliver one-on-one and group training, both in person and remotely.

What is the salary range for this position?

The salary range for the IT Coordinator position is $50,000 - $60,000.

Are there any benefits associated with this position?

Yes, MNP offers generous base pay, vacation time, paid personal days, a group pension plan with matching, flexible benefits, mental health resources, and professional development assistance among others.

Is travel required for this position?

Yes, there is flexibility required to travel regionally as part of the job.

How does MNP support diversity and inclusion in the workplace?

MNP embraces diversity as a core value, celebrates differences, and encourages individuals with disabilities to apply, believing that unique gifts contribute to a stronger business.

What tools will the IT Coordinator use for tracking support requests?

The IT Coordinator will utilize ServiceNow ticketing and Knowledge Base systems for managing and tracking support requests.

M

MNP

Accounting
Industry
5001-10,000
Employees
1958
Founded Year

Mission & Purpose

MNP is a leading national accounting, tax and business consulting firm in Canada. We proudly serve and respond to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business and personalized strategies to help organizations succeed across the country and around the world.