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IT Coordinator (Retail)

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Knix

13d ago

  • Job
    Full-time
    Junior Level
  • Toronto
  • Quick Apply

AI generated summary

  • You need 1-2 years in client-facing IT support, a BSc/BA/diploma in IT or computer science, strong technical skills, and experience with Shopify. Certifications are a plus.
  • You will provide tech support, maintain IT systems and POS, manage network security, conduct staff training, oversee hardware setup, and ensure compliance with regulations.

Requirements

  • Qualifications
  • 1-2 years of experience in a client-facing IT support role.
  • BSc/BA/diploma in information technology or computer science is preferred.
  • Certification (Microsoft, Apple, Google, CompTIA) is a plus.
  • Experience with Shopify is highly desirable.
  • Strong technical background with knowledge of IT systems, networks, and software.

Responsibilities

  • - The IT Coordinator will be responsible for maintaining and enhancing our IT infrastructure, providing technical support to retail stores, and ensuring smooth operation of all IT systems. This role requires a proactive individual with a strong technical background and excellent problem-solving skills. Reporting directly to the IT Manager.
  • - Provide timely and effective technical support to retail store staff for hardware, software, and network issues.
  • - Maintain and update all IT systems, including point-of-sale (POS) systems, inventory management software, and back-office applications.
  • - Ensure the smooth operation of POS systems, including troubleshooting, maintenance, and upgrades.
  • - Manage network infrastructure, ensuring reliable and secure connectivity across the retail environment.
  • - Implement and manage security protocols to protect sensitive customer and business data.
  • - Install, configure, and update retail software applications as needed.
  • - Assist with the integration and support of inventory management systems to ensure accurate tracking and reporting.
  • - Conduct training sessions for staff on the proper use of IT systems and software applications.
  • - Track, manage, and resolve IT incidents and service requests in a timely manner.
  • - Oversee the setup, maintenance, and repair of all retail hardware, including computers, printers, iPads, and peripherals.
  • - Coordinate with external vendors for the procurement, installation, and maintenance of IT equipment and services.
  • - Implement and manage data backup and disaster recovery plans to ensure business continuity.
  • - Ensure all IT systems and processes comply with industry regulations and internal policies, and maintain thorough documentation.
  • - Monitor system performance and conduct regular audits to identify and resolve potential issues.

FAQs

What is the primary responsibility of the IT Coordinator at Knix?

The IT Coordinator is responsible for maintaining and enhancing the IT infrastructure, providing technical support to retail stores, and ensuring the smooth operation of all IT systems.

What qualifications are required for the IT Coordinator position?

Candidates should have 1-2 years of experience in a client-facing IT support role, a BSc/BA/diploma in information technology or computer science (preferred), and strong technical knowledge of IT systems, networks, and software.

Is experience with Shopify necessary for this role?

Experience with Shopify is highly desirable for the IT Coordinator position.

What kind of technical support will the IT Coordinator provide?

The IT Coordinator will provide timely and effective technical support to retail store staff for hardware, software, and network issues.

Are there opportunities for training in this role?

Yes, the IT Coordinator will conduct training sessions for staff on the proper use of IT systems and software applications.

Does Knix have a commitment to diversity and inclusion?

Yes, Knix is committed to an inclusive and equitable approach in hiring and celebrates diversity within the workplace.

Will the IT Coordinator need to work with external vendors?

Yes, the IT Coordinator will coordinate with external vendors for the procurement, installation, and maintenance of IT equipment and services.

What types of IT systems will the Coordinator be managing?

The IT Coordinator will manage various IT systems, including point-of-sale (POS) systems, inventory management software, and back-office applications.

How does Knix handle reasonable accommodations for applicants?

Knix is committed to providing reasonable accommodations and will work with individuals to meet their needs during the application process.

What kind of problem-solving skills are expected from the IT Coordinator?

The IT Coordinator should possess excellent problem-solving skills and attention to detail to effectively troubleshoot and resolve IT issues.

Knix

We are an intimate apparel brand on a mission to inspire you to live unapologetically free.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Knix is a direct-to-consumer brand specializing in innovative, comfortable, and inclusive intimate apparel designed to empower people of all shapes, sizes, and stages of life. Their mission is to create products that make women feel comfortable in their own skin by providing high-quality, versatile, and leakproof underwear, bras, and activewear. Knix focuses on breaking down barriers, promoting body positivity, and inspiring confidence through functional and fashionable designs that cater to everyday needs.