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IT Helpdesk Associate


BGB Group

19d ago

  • Job
    Entry & Junior Level
  • IT & Cybersecurity
  • $60K - $65K
  • New York City

AI generated summary

  • You need 0-2 years of helpdesk experience or a related degree. Strong IT interest, customer service skills, and Office 365 proficiency are a must. Be organized, a problem-solver, and have excellent communication skills. Can work independently and with a team.
  • You will provide technical support, troubleshoot systems, assist with setup and maintenance, educate employees, document requests, collaborate with IT team, and stay current with industry trends for IT Helpdesk Associate role at BGB Group.


  • 0-2 years of experience in a helpdesk or technical support role
  • Bachelor's degree in Information Systems, Management Information Systems, Computer Science, or a related field is preferred. Relevant helpdesk or MSP experience can be an alternative to a degree
  • Strong interest in IT and a desire to continuously learn and improve
  • Excellent customer service skills with a focus on providing a positive user experience
  • Highly organized, with strong problem-solving abilities
  • Proficient in Office 365 administration
  • Self-starter who can work independently and as part of a team
  • Familiarity with both Mac and Windows operating systems
  • Strong communication skills, both verbal and written


  • Provide technical support and troubleshooting for Mac and Windows systems
  • Respond to helpdesk tickets in a timely and efficient manner
  • Assist with the setup, configuration, and maintenance of computer hardware and software
  • Office 365 administration
  • In Office A/V support
  • Educate and assist employees with IT-related inquiries and issues
  • Document and track support requests and resolutions in the helpdesk system
  • Collaborate with the IT team to improve processes and enhance user experience
  • Participate in ongoing training and development to stay current with industry trends and technologies


What are the main responsibilities of an IT Helpdesk Associate?

The main responsibilities of an IT Helpdesk Associate include providing technical support to employees, troubleshooting hardware and software issues on Mac and Windows systems, and being the first point of contact for all IT-related inquiries.

What qualities are important for someone applying for the role of IT Helpdesk Associate?

Someone applying for the role of IT Helpdesk Associate should be enthusiastic and customer-focused, have a passion for IT, and be eager to grow their skills in the field. Strong communication and problem-solving skills are also important for this position.

What type of issues will the IT Helpdesk Associate be expected to handle?

The IT Helpdesk Associate will be expected to handle a range of technical issues, including hardware malfunctions, software glitches, network connectivity problems, and providing general IT support to employees.

Is prior experience in IT required for this role?

While prior experience in IT is not required, a basic understanding of IT concepts and a willingness to learn and adapt to new technologies is essential for success in this role.

How does the IT Helpdesk Associate contribute to the overall success of the IT department?

The IT Helpdesk Associate plays a crucial role in providing essential technical support to employees, ensuring that IT systems and services are running smoothly, and helping to maintain a productive and efficient work environment for all staff members.

Where Science + Creativity Meet

Marketing & Advertising
Founded Year

Mission & Purpose

In 2005, two young entrepreneurs set out to build the agency of the future...Where scientific acumen and creative innovation would seamlessly merge to create compelling, credible brand stories. Having an unmatched ability to marry science and creativity while honoring the two exceptionally led them to: WHERE SCIENCE + CREATIVITY MEET. Today, BGB is an independent agency of 500+ employees that delivers the best in healthcare advertising, medical communications, strategic consulting, and payer & market access. We foster a team culture that brings a passion for transformational science, encourages curiosity, inspires creativity and instills the value of collaboration and teamwork.