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IT infrastructure Engineer (m/f/d)

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Tesla

7d ago

  • Job
    Full-time
    Mid Level
  • Engineering
    IT & Cybersecurity
  • Staufen im Breisgau

AI generated summary

  • You need 3+ years in desktop support/system admin, strong hardware troubleshooting, IP networking skills, multi-vendor switch experience, and scripting ability. Good German/English skills required.
  • You will collaborate with engineers, troubleshoot networking and hardware issues, ensure minimal downtime, implement solutions, and enhance security for manufacturing IT infrastructure.

Requirements

  • Minimum of 3 years’ experience within a desktop support or system admin role
  • Experience troubleshooting hardware issues, replacing hardware on Windows machines and imaging hardware devices and updating firmware
  • Experience troubleshooting thermal label printers, barcode scanners, hand-held radios, digital signage and basic client-side network (DHCP, DNS, Static IP) problems
  • Must be available for swing shift, weekends, and on-call support and very good written and spoken German and English skills and able to work under pressure in the presence of stakeholders
  • Multi-tasking ability to manage multiple projects at the same time
  • Extensive experience in IP networking, L2/L3 network protocols (spanning-tree, OSPF), TCP/IP, DHCP, DNS, QOS, VLAN, VRRP, LACP with VXLAN, ACL, application flow, RADIUS, NAC and infrastructure cabling
  • Experience with multi-vendor switching technologies including Juniper and Cisco;
  • Exposure to Aruba wireless controller solutions with IEEE 802.11 standards, encryption, rogue detection, 802.1x, EAP-TLS
  • Previous exposure to Palo Alto and Juniper firewall products
  • Working understanding of tools and protocols such as Wireshark, wireless spectrum analyzers, site survey tools, SNMP, NetFlow, IPAM solutions, Splunk, network taps and load/stress testing
  • Developing scripts to automate infrastructure deployment and collect metrics and proficient in Microsoft Word, Excel, PowerPoint, and Visio

Responsibilities

  • Work closely with staff network engineers & manufacturing controls engineers on design and initiatives
  • Function as a tier-2 escalation point. Gather requirements, analyze and propose solutions to networking needs
  • Provision, implement, test, validate and maintain networking services per solution design
  • Monitor, analyze and report network services metrics and document network knowledge base and operational runbooks
  • Must be able to work occasional weekends, after hours, and holidays, participate in on-call rotation and able to travel when required
  • Primary responsibility is to ensure minimal IT downtime for manufacturing and interact with multiple teams to plan and manage equipment installation and support
  • Represent IT with pride, support, enthusiasm and kindness and Immediately respond to line down situations, to remediate any IT related issues
  • Work with various teams (controls engineers, production associates, application teams) to troubleshoot issues
  • Perform root cause analysis, document findings, and suggest changes to prevent future outages
  • Install, support, patch, upgrade, replace, and remediate all IT hardware along manufacturing lines
  • Troubleshoot hardware, operating system and software issues and troubleshoot network issues from the client up to the switch and IDF
  • Improve the security posture of manufacturing by patching, updating, securing vulnerable hardware and software
  • Interface with various manufacturing groups to understand issues and interpret how to solve long term needs within the framework of IT Manufacturing standards

FAQs

What is the main responsibility of an IT infrastructure Engineer at Tesla?

The primary responsibility is to ensure minimal IT downtime for manufacturing and to interact with multiple teams to plan and manage equipment installation and support.

What qualifications are required for this IT infrastructure Engineer role?

A minimum of 3 years’ experience in desktop support or a system admin role, extensive knowledge in IP networking, and proficiency in both German and English are required.

Are there any specific technologies the IT infrastructure Engineer should be familiar with?

Yes, candidates should have extensive experience with L2/L3 network protocols, multi-vendor switching technologies, and exposure to Palo Alto and Juniper firewall products.

Is travel required for this position?

Yes, travel may be required depending on operational needs.

What is the work schedule like for this role?

This role may require occasional weekends, after hours, and participation in an on-call rotation.

What kind of team would the IT infrastructure Engineer work with at Tesla?

The engineer will work closely with staff network engineers, manufacturing controls engineers, production associates, and application teams.

Is it necessary to have programming/scripting skills for this job?

Yes, developing scripts to automate infrastructure deployment and collect metrics is part of the job requirements.

What is the expected level of technical documentation in this role?

The engineer is expected to author and maintain support documentation and document network knowledge base and operational runbooks.

What tools might the IT infrastructure Engineer use in their daily tasks?

Tools such as Wireshark, SNMP, NetFlow, and IPAM solutions, as well as load/stress testing tools may be utilized.

How does Tesla emphasize the importance of culture and employee engagement in this role?

Tesla values employees' passion, motivation, and engagement and encourages representing IT with pride, support, enthusiasm, and kindness.

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.