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IT Monitoring Administrator

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You need a degree or equivalent, 2-3 years in Microsoft System Centre, App Dynamics, SolarWinds, Azure, customer support, strong analytical skills, and experience with scripting and IT Helpdesk.
  • You will monitor various IT platforms, manage incident queues, maintain documentation, assist with reports, provide Windows Server support, and participate in on-call duties.

Requirements

  • Degree, or equivalent experience, in a technical or technical management discipline plus 2-3 years of experience in Microsoft System Centre suite, App Dynamics, SolarWinds Orion and Microsoft Azure platforms.
  • Experience supporting customers within a technical capacity.
  • Formal training with a Monitoring product.
  • A self-starter who can drive through change at all levels, recognized by their peers as inspirational and the go to person for solving organizational problems.
  • Motivation to improve skillset to ensure we are challenging system design.
  • Excellent attention to detail and an unfaltering desire to deliver exceptional service.
  • Customer focused and comfortable with dealing with executive level managers.
  • Able to prioritize multiple tasks with deftness and adhere to deadlines.
  • Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully.
  • Networking, Unix or Microsoft qualifications.
  • Experience of using SCSM 2012 in a corporate environment.
  • Experience of scripting in PowerShell in a corporate environment.
  • Experience working within an IT Helpdesk.
  • Up to date understanding of cloud technologies.

Responsibilities

  • Monitoring of Microsoft System Centre suite, AppDynamics, SolarWinds Orion and Microsoft Azure platforms.
  • Good to have scripting skills (bash, shell, PowerShell, Oracle, SQL queries).
  • Should to have knowledge configuring the Container & API monitoring.
  • Maintain and upgrade existing monitoring systems as required.
  • Manage the incident and problem queues, ensuring resolution within agreed SLAs.
  • Tune and improve the monitoring systems to allow for better incident management and problem resolution.
  • Maintain register of monitors and system design documentation.
  • Maintain IT documentation and work in accordance with internal procedures and industry best practice.
  • Contribute to knowledge base articles.
  • Assist and provide information for periodic reports on performance and availability.
  • Provide analysis of capacity management to assist other resolver teams.
  • Provide Windows Server support as required.
  • Participate in the on-call Rota and provide out of hours support as required.
  • Work from other Cubic or customer sites or data centers as required.
  • Comply with Cubic’s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
  • In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

FAQs

What are the primary responsibilities of the IT Monitoring Administrator?

The IT Monitoring Administrator is responsible for ensuring the reliability and health of the Operational Support System (OSS), managing incidents and events within agreed SLAs, promoting continuous improvement initiatives, and sharing knowledge with the team.

What technical skills are required for this position?

Candidates should have experience with Microsoft System Centre suite, AppDynamics, SolarWinds Orion, and Microsoft Azure platforms. Scripting skills in bash, shell, PowerShell, Oracle, and SQL queries are beneficial, along with knowledge of configuring Container & API monitoring.

What qualifications are necessary for this role?

A degree or equivalent experience in a technical or technical management discipline is required, along with 2-3 years of relevant experience in the required platforms.

Is prior experience in a technical support capacity important?

Yes, experience supporting customers within a technical capacity is essential for this role.

Will I be required to work outside of regular hours?

Yes, the role requires participation in an on-call rota and providing out of hours support as needed.

Are there opportunities for professional development in this role?

Yes, candidates are encouraged to improve their skill set and participate in continuous improvement initiatives.

What types of documentation must the IT Monitoring Administrator maintain?

The administrator must maintain IT documentation, a register of monitors and system design documentation, and contribute to knowledge base articles.

What is the work environment like at Cubic Corporation?

Cubic Corporation offers an innovative environment that values hard work, commitment, teamwork, quality, integrity, and respect, inviting employees motivated by technology to contribute to meaningful solutions.

What type of support can I expect to provide in this role?

The role involves providing Windows Server support as required and assisting in performance and availability reports.

Is knowledge of networking and cloud technologies beneficial for this position?

Yes, having knowledge of networking and an up-to-date understanding of cloud technologies is desirable for this role.

We make the world better through innovation, technology solutions and world-class products in defense and transportation

Defence & Aerospace
Industry
5001-10,000
Employees
1949
Founded Year

Mission & Purpose

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is driven to solve global challenges through innovation and service to our customers and partners. We have a leading portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Mission and Performance Solutions (CMPS).

Culture & Values

  • We believe in creating excellence through teamwork and collaboration, upholding a commitment to ethics and integrity through a distinct culture that focuses on collaboration, agility, accountability and execution.