FAQs
What are the primary responsibilities of the IT Monitoring Administrator?
The IT Monitoring Administrator is responsible for ensuring the reliability and health of the Operational Support System (OSS), managing incidents and events within agreed SLAs, promoting continuous improvement initiatives, and sharing knowledge with the team.
What technical skills are required for this position?
Candidates should have experience with Microsoft System Centre suite, AppDynamics, SolarWinds Orion, and Microsoft Azure platforms. Scripting skills in bash, shell, PowerShell, Oracle, and SQL queries are beneficial, along with knowledge of configuring Container & API monitoring.
What qualifications are necessary for this role?
A degree or equivalent experience in a technical or technical management discipline is required, along with 2-3 years of relevant experience in the required platforms.
Is prior experience in a technical support capacity important?
Yes, experience supporting customers within a technical capacity is essential for this role.
Will I be required to work outside of regular hours?
Yes, the role requires participation in an on-call rota and providing out of hours support as needed.
Are there opportunities for professional development in this role?
Yes, candidates are encouraged to improve their skill set and participate in continuous improvement initiatives.
What types of documentation must the IT Monitoring Administrator maintain?
The administrator must maintain IT documentation, a register of monitors and system design documentation, and contribute to knowledge base articles.
What is the work environment like at Cubic Corporation?
Cubic Corporation offers an innovative environment that values hard work, commitment, teamwork, quality, integrity, and respect, inviting employees motivated by technology to contribute to meaningful solutions.
What type of support can I expect to provide in this role?
The role involves providing Windows Server support as required and assisting in performance and availability reports.
Is knowledge of networking and cloud technologies beneficial for this position?
Yes, having knowledge of networking and an up-to-date understanding of cloud technologies is desirable for this role.