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IT Operations Engineer

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • $70.9K - $86.8K
  • Quick Apply

AI generated summary

  • You need a degree or 6+ years experience in IT, hands-on with macOS/Windows, project management and Admin tools savvy, and exceptional problem-solving skills. Come join our team at Cars Commerce!
  • You will lead support engineers, manage projects, escalate issues, drive solutions, improve processes, maintain AV hardware, manage timelines, onboard new hires, make impactful decisions, and evaluate new technologies.

Requirements

  • Degree or experience in a relevant field like Computer Science, Information Technology, or Project Management
  • Able to travel to Chicago Headquarters on an as needed basis (average of 1-2 times/month)
  • Hands-on experience with macOS and Windows from an installation and troubleshooting perspective, as well as experience with mobile devices and other tech devices.
  • Excellent problem-solving and communication skills
  • 6+ years experience being in an IT role in a fast paced environment
  • Experience with project management software such as Jira
  • Experience with Admin tools for Google Workspace, Slack, JumpCloud

Responsibilities

  • Guides Support Engineers with issues and properly documenting solutions
  • Prioritize and manage multiple projects simultaneously
  • Pulls together cross functional team leaders to escalate issues and implement change
  • Taking ownership of more complicated issues reported and seeing problems through to resolution, working with other teams to come up with solutions
  • Displaying leadership where necessary
  • Identify areas that could be improved upon or streamlined, process improvement and present the recommendations for action
  • Ability to come into our Chicago office when needed to assist with events or Audio Visual hardware upkeep
  • Manage project timelines and ensure timeliness and efficiency for Systems Engineering, updating Jira to meet commitments aligned with organizational goals
  • Leading onboarding for new hires, keeping presentations up to date when tools change
  • Independently making decisions with reduced oversight that impact the organization
  • Assist with evaluation and purchasing of new hardware and software

FAQs

What qualifications are required for the IT Operations Engineer position?

Applicants should have a degree or experience in a relevant field like Computer Science, Information Technology, or Project Management. They should have 6+ years of experience in an IT role in a fast-paced environment. Hands-on experience with macOS and Windows, as well as mobile devices and other tech devices, is also required.

What are the main responsibilities of an IT Operations Engineer?

The main responsibilities include guiding Support Engineers, prioritizing and managing multiple projects, collaborating with cross-functional team leaders, taking ownership of complex issues, identifying areas for improvement and streamlining processes, managing project timelines, leading onboarding for new hires, making independent decisions impacting the organization, and assisting with evaluation and purchasing of new hardware and software.

Is travel required for the IT Operations Engineer position?

Yes, applicants should be able to travel to the Chicago Headquarters on an as-needed basis, averaging 1-2 times per month.

What software tools should an IT Operations Engineer be familiar with?

IT Operations Engineers should have experience with project management software such as Jira, as well as Admin tools for Google Workspace, Slack, and JumpCloud.

The platform to simplify car buying and selling

1001-5000
Employees

Mission & Purpose

Cars Commerce is an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. The Cars Commerce platform includes the flagship automotive marketplace and dealer reputation site Cars.com, innovative digital marketing technology and services from Dealer Inspire, industry-leading trade-in and appraisal technology from AccuTrade, an exclusive in-market media network, and powerful and predictive AI technologies that enable more efficient and profitable retail operations. Cars Commerce is the essential partner to stay one step ahead in automotive.