FAQs
What are the primary responsibilities of the IT Operations Manager?
The primary responsibilities include overseeing the server and desktop infrastructure, managing both proactive and reactive IT operations, collaborating on problem management, acting as a technical escalation point, and providing senior IT support.
Is the IT Operations Manager required to work outside of standard hours?
Yes, the IT Operations Manager may need to work weekends and unsociable hours when necessary and participate in the on-call rota.
What is the scale of the organization for which the IT Operations Manager will be working?
The IT Operations Manager will be working for Alder Hey Children's NHS Foundation Trust, one of Europe’s biggest and busiest children’s hospitals, known for treating a wide range of conditions and maintaining a large research portfolio.
Who will the IT Operations Manager report to?
The IT Operations Manager will lead and oversee the Technical Services Team and work closely with the Head of IT Operations.
Are there opportunities for professional development in this role?
Yes, working in a leading children’s hospital provides ample opportunities for professional growth and development, particularly in a fast-paced and innovative healthcare environment.
What qualities are important for an IT Operations Manager in this role?
Important qualities include a passion for IT, the ability to thrive in a fast-paced environment, strong problem-solving skills, and excellent technical expertise in servers, networks, telephony, and desktop support.
Can you provide contact information for further inquiries?
For further details or informal visits, you can contact Leila Brown, Head of IT Operations, at leila.brown@alderhey.nhs.uk.
Is experience in a healthcare setting preferred for this position?
While not explicitly stated, experience in a healthcare environment may be beneficial due to the specific nature and demands of the IT operations within a children's hospital.