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IT Process Manager

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Pinterest

20d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • $79K - $163K
  • San Francisco
    Remote

AI generated summary

  • You need expertise in IT processes, strong communication skills, ability to manage change, and passion for driving process management in growing organizations. ITIL and Six Sigma certifications are preferred, along with experience in JIRA and proven ability to manage through ambiguity.
  • You will be responsible for executing and improving IT processes at Pinterest, analyzing inefficiencies, training staff, and ensuring alignment with business goals. Day-to-day tasks include monitoring, evaluating, and optimizing processes to ensure compliance and effectiveness.

Requirements

  • Expertise in IT processes. Proven technical program/project delivery. Developing and maturing processes that match the organization's level of maturity and acceptance of change.
  • Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
  • Excellent communicator and collaboration skills. Must be able to communicate effectively with a wide range of stakeholders and also be able to collaborate with cross functional partners to ensure that IT processes are aligned with the overall business goals.
  • Passionate about process management. You should be familiar with the challenges of growing organizations and how to create processes that are successfully adopted and used.
  • Proven ability to manage through ambiguity and create buy-in with cross-functional teams.
  • Data driven. You must have a demonstrated ability to surface data and insights to prove hypotheses and measure success.
  • ITIL V3 or V4 certified in Service Operations.
  • Six Sigma green belt certification preferred.
  • Previous experience with JIRA.

Responsibilities

  • Execution owner for Scrum, Change, Incident, and Problem management at Pinterest IT.
  • Develop and implement IT process improvements to enhance efficiency and effectiveness.
  • Analyze IT processes to identify inefficiencies and areas for improvement.
  • Create and maintain comprehensive process documentation to ensure clarity and consistency.
  • Train IT staff on new and revised processes.
  • Monitor and evaluate IT processes to ensure compliance and effectiveness.
  • Partner with cross-functional stakeholders to ensure that IT processes are aligned with the overall business goals.
  • Continuously monitor and evaluate IT processes to assess compliance, effectiveness, and opportunities for further optimization.
  • Deliver Operational Metrics that deliver a view and insight to service health and maturity.

FAQs

What is the main responsibility of an IT Process Manager at Pinterest?

The main responsibility of an IT Process Manager at Pinterest is to lead the IT organization and optimize processes to ensure seamless service delivery.

What team would an IT Process Manager be a part of at Pinterest?

An IT Process Manager would be a part of the IT Program and Project Management Team at Pinterest.

What is the goal of an IT Process Manager at Pinterest?

The goal of an IT Process Manager at Pinterest is to drive continuous improvement and enhance the overall performance of the IT Organization.

Bring everyone the inspiration to create a life they love.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Pinterest's mission is to bring everyone the inspiration to create a life they love. It’s the biggest dataset of ideas ever assembled, with over 200 billion recipes, home hacks, style inspiration and other ideas to try. More than 430 million people around the world use Pinterest to dream about, plan and prepare for things they want to do in life.