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IT Senior Support Technician - Pharmacy

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Healthcare
  • Liverpool, +2

Requirements

  • - Experience of supporting pharmacy specific software and hardware within a healthcare setting
  • - Aptitude for troubleshooting and resolving technical issues related to pharmacy IT systems
  • - Excellent communicator that can work well as part of a multi-disciplinary team
  • - Ability to understand and communicate technical specifications to non-IT staff
  • - Ability to prioritise and manage their own workload

Responsibilities

  • - Assist with the development, configuration, installation, and maintenance of new and existing software for use within the department.
  • - Troubleshoot and resolve technical issues related to pharmacy IT systems.
  • - Support automated dispensing robots, medicines management systems, and asset inventory solutions.
  • - Work in conjunction with other systems used to support the pharmacy department.
  • - Provide technical support for a variety of digital systems used in the daily operation of the pharmacy service.
  • - Use data from multiple sources to create ad hoc reports to guide management decisions.
  • - Understand and communicate technical specifications to non-IT staff.
  • - Prioritise and manage own workload.

FAQs

What qualifications are required for the IT Senior Support Technician position?

Candidates should have experience supporting pharmacy-specific software and hardware within a healthcare setting, along with strong troubleshooting skills.

What kind of systems will the post-holder be working with?

The post-holder will support automated dispensing robots, medicines management systems, and asset inventory solutions, among other systems used in the pharmacy department.

Is teamwork important in this role?

Yes, the ability to work well as part of a multi-disciplinary team is essential for this position.

Will the role involve creating reports?

Yes, the role will require using data from multiple sources to create ad hoc reports that provide assurances and guide management decisions.

What is the environment like at Wirral University Teaching Hospitals?

The environment is collaborative and supportive, with a focus on delivering high-quality IT services for the pharmacy department.

What support can new colleagues expect when joining the team?

New colleagues can expect a warm and friendly welcome and will be integrated into a competent and caring team.

How many staff are employed in the WUTH Pharmacy department?

The pharmacy department employs 95 pharmacists and 47 medicines management technicians (MMTs), along with excellent support staff.

Where is Wirral University Teaching Hospitals located?

The hospital is situated on The Wirral peninsula, which features a stunning coastline and beautiful countryside, with convenient transport links to major cities.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Ben Lewis, Pharmacy IT Project Manager, via email at benjaminlewis@nhs.net or by telephone at 0151 514 2420.

Science & Healthcare
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Wirral University Teaching Hospital NHS Foundation Trust provides comprehensive healthcare services across multiple sites in the Wirral area. Their ultimate mission is to deliver high-quality, patient-centered care, ensuring the well-being and health of the local community. Their purpose is to offer accessible, effective, and compassionate medical services, continuously improving healthcare standards and patient experiences through innovation and dedicated service.

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