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IT Service Desk Agent

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Concentrix

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Barcelona

AI generated summary

  • You need bilingual Spanish and advanced English skills, 1st/2nd-level IT support experience, tech savvy in Windows 10 and Office 365, problem-solving abilities, and familiarity with ITSM tools.
  • You will provide friendly IT support, troubleshoot issues, manage requests, use knowledge resources for quick resolutions, collaborate with teams, and assist employees with their systems and devices.

Requirements

  • Have a proficient or bilingual level of Spanish and advanced English skills.
  • Have Experience: You've rocked 1st or 2nd-level IT support in the past, ideally in larger environments.
  • Tech Savvy: You know your way around Windows 10, Office 365, MS Teams, and troubleshooting both hardware and software.
  • Problem-Solving Ninja: You approach complex issues with an analytical mind and a can-do attitude.
  • Ticket System Pro: Familiarity with ITSM ticket systems (like ServiceNow) is a plus!
  • Process Fanatic: Knowledge of ITIL V4 processes is good to have.
  • Service-Oriented: You’re customer-focused, responsible, and always aiming for the best.
  • Lifelong Learner: You’re excited to develop both technical and soft skills, and you’re open to working flexible shifts.

Responsibilities

  • Be the First Line of Defense: Provide friendly and efficient support for our client's team members, handling IT requests and issues over the phone, mail, chat, or through our self-service portal.
  • Detective Work: Dive into root cause analysis and troubleshoot issues with your sharp skills, using remote access to solve problems and keep things running smoothly.
  • Stay on Top of It All: Monitor and manage IT requests and issues in the client's service management system, ensuring they are categorized, prioritized, and resolved quickly.
  • Knowledge Guru: Tap into our internal knowledge database to deliver fast, first-time resolutions.
  • Team Player: Collaborate with the client's 2nd-level support teams and external service providers to get the best outcomes.
  • Support Superhero: Help our client’s employees operate their systems and devices like a pro!

FAQs

What is the location for the IT Service Desk Agent position?

The position is located in Barcelona, Spain.

Is this position full-time or part-time?

This is a full-time position, requiring 39 hours per week.

What are the working hours for this job?

The working hours are Monday to Friday from 08:00 to 17:00.

What languages are required for this position?

Proficient or bilingual level of Spanish and advanced English skills are required.

What kind of training does Concentrix provide for new employees?

Concentrix offers full paid training on the company and the project you'll be working on, along with career development programs and specialized courses.

What is the salary for this role?

The salary for this role is 18,600 euros gross per year, plus up to 2,400 euros gross per year in bonuses.

What experience is preferred for this position?

Experience in 1st or 2nd-level IT support, ideally in larger environments, is preferred.

Are there opportunities for career growth in this role?

Yes, there are real career and personal growth potential, with about 80% of managers and leaders promoted from within.

Do I need to have knowledge of ITIL V4 processes for this position?

Knowledge of ITIL V4 processes is a good to have but not strictly required.

Is there an equal opportunity policy in place at Concentrix?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.