FAQs
What is the location for the IT Service Desk Agent position?
The position is located in Barcelona, Spain.
Is this position full-time or part-time?
This is a full-time position, requiring 39 hours per week.
What are the working hours for this job?
The working hours are Monday to Friday from 08:00 to 17:00.
What languages are required for this position?
Proficient or bilingual level of Spanish and advanced English skills are required.
What kind of training does Concentrix provide for new employees?
Concentrix offers full paid training on the company and the project you'll be working on, along with career development programs and specialized courses.
What is the salary for this role?
The salary for this role is 18,600 euros gross per year, plus up to 2,400 euros gross per year in bonuses.
What experience is preferred for this position?
Experience in 1st or 2nd-level IT support, ideally in larger environments, is preferred.
Are there opportunities for career growth in this role?
Yes, there are real career and personal growth potential, with about 80% of managers and leaders promoted from within.
Do I need to have knowledge of ITIL V4 processes for this position?
Knowledge of ITIL V4 processes is a good to have but not strictly required.
Is there an equal opportunity policy in place at Concentrix?
Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.