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IT Support

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Cognizant

Jan 29

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid

Requirements

  • English Required / Based in Madrid
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  • Strong Analytic/Troubleshooting Skills.
  • Strong Communication Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years deskside support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management, and deployment.
  • Advanced knowledge of mobile device support.
  • High level of English and Spanish.

Responsibilities

  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

FAQs

What is the primary role of the Deskside Support Engineer at Cognizant Spain?

The primary role involves advanced troubleshooting, problem-solving for IT devices, installing and configuring hardware and software, and providing user support activities.

Is proficiency in English required for this position?

Yes, a high level of English proficiency is required, along with Spanish.

What type of projects will I be involved in as part of this role?

You will take part in demanding international projects utilizing the latest technologies.

Is previous experience required for this role?

Yes, a minimum of 2 years of deskside support services experience is required.

What kind of training and development opportunities are available?

Continuous training is provided, and you will have access to learning platforms to enhance your skills and expertise.

Are there specific technical skills required for this position?

Yes, strong knowledge of MS Windows, experience in managing MacOS & iOS environments, and basic understanding of networks and telecoms are required.

What are the working hours for this position?

The job does not specifically mention working hours, but it indicates you will be working on demanding international projects which may require flexibility.

Will I have support from colleagues?

Yes, you will be part of a supportive team that collaborates and assists each other.

Are there additional benefits provided by Cognizant Spain?

Yes, benefits include restaurant tickets, a permanent contract, a referral program, and salary/bonus discussions during the initial call.

What is the company culture like at Cognizant Spain?

Cognizant promotes teamwork, continuous learning, and a collaborative, healthy working environment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.

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