IT Support Analyst

Monster Energy

2mo ago

Applications are closed

Job
Full-time
Junior & Mid Level
Data
Corona

Requirements

Basic Requirements:
High school diploma or equivalent
CompTIA A+ Certification
Candidate will have obtained or in the process of earning a Microsoft Associate/Professional Certificate
1 year experience working in an IT ticketing system
Experience working ITIL environment
Key Competencies
Oral and written communication skills
Learning skills
Customer service orientated
Problem analysis
Problem-solving
Adaptability
Planning and organizing
Attention to detail
Ability to multi-task and work in a fast paced environment
Preferred Requirements:
Bachelor’s Degree in Information Systems, Business, Communications or related field
2 years of relevant technical experience
Microsoft Certified Professional
2+ years of experience in Apple iOS deployments and Mobile Device Management Systems
Experience with Microsoft System Center Service Manager

Responsibilities

Respond to requests for technical assistance in person, via phone or electronically
Address specific queries, troubleshoot problems and issues, interact with other members of the IT Team, perform IT installations, carry out supplementary IT tasks, work on new applications and liaise with external vendors
Diagnose and resolve technical hardware and software issues for deployed IT equipment
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer Help Desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track, route problems and requests while documenting resolutions
Stay current with system information, changes and updates
Provide help desk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT Help Desk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local and remote workstations
Utilize and maintain the Help Desk tracking software
Assist with on-boarding of users, manage equipment setup and deployment for new employees
Assist with employee departure process, manage equipment retrievals and asset re-assignment
Install, test and configure peripheral equipment and software
Maintain inventory of all equipment, software, and software licenses
Manage users and computers in Active Directory
Configure, deploy, repair and troubleshoot mobile devices
Perform replacement/exchange equipment procedures with end users and wireless carriers
Provide training to end users on the use of mobile devices and related software
Perform tasks in compliance with current IT and company policies.

FAQs

What tasks will I be responsible for as an IT Support Analyst?

As an IT Support Analyst, you will be responsible for managing and performing tasks in the Help Desk ticketing system and phone queue. You will provide maintenance of mobile devices, analyze requirements, resolve problems, install hardware and software solutions, and support end users. You will also be responsible for the administration and internal support of the company's mobile devices, including equipment deployments, end user support and training, asset tracking, and managing mobile device management systems.

Monster Energy

Unleash the Beast!

Retail & Consumer Goods

Industry

1001-5000

Employees

2002

Founded Year

Mission & Purpose

Monster Energy is more than an energy drink, it is a lifestyle! We support the scene, our bands, our athletes, and our fans. We back athletes so they can make careers out of their passions. We strive to create immersive and authentic experiences that inspire. We celebrate with our fans and riders and employees! We are a brand that represents being the best at what we do. Join Us! Monster Energy is an affirmative action and equal opportunity employer.