FAQs
What is the primary role of an IT Support Engineer at Amazon?
The primary role of an IT Support Engineer at Amazon is to provide seamless end-to-end services and on-site technical support to ensure the productivity of Amazon's corporate employees.
What qualifications are required for this position?
The basic qualifications include a high school diploma or equivalent, excellent customer-facing skills, and industry technical experience in a corporate environment supporting various operating systems like Windows, Mac, and Linux.
Are there opportunities for career growth in this role?
Yes, there are opportunities for career growth as Amazon emphasizes mentorship, knowledge-sharing, and access to career-advancing resources.
What type of certifications are preferred for this job?
Preferred certifications include CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other industry-relevant certifications.
What kind of support will I provide as an IT Support Engineer?
As an IT Support Engineer, you will provide hands-on support by diagnosing, troubleshooting, and resolving issues related to hardware and software, as well as assist with system and network outages.
Is there a focus on diversity and inclusion within the team?
Yes, Amazon fosters a culture of inclusion where diverse backgrounds and perspectives are valued, and ongoing events and learning experiences are encouraged.
What will my day-to-day responsibilities include?
Your day-to-day responsibilities will include delivering high-quality on-site support, managing IT asset inventories, participating in hiring efforts, and continuously expanding your IT skills.
Do I need prior experience in troubleshooting?
Yes, experience with troubleshooting in a multi-user high availability environment, as well as PC repair and deployment, is required for this position.
The position mentions participating in continuous improvement projects. What does this entail?
Participating in continuous improvement projects involves collaborating with partner teams and vendors to define requirements and manage execution for operational excellence and value delivery.
Will I be working independently or as part of a team?
You will have the opportunity to work both independently and collaboratively with partner teams and contractors, managing projects and ensuring high productivity to meet goals.