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IT Support Retail Stores (w/m/d)

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Hugo Boss

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Metzingen

AI generated summary

  • You should have 3+ years in IT, retail experience, strong MS environment skills, travel availability, English proficiency, and excellent communication, troubleshooting, and problem-solving abilities.
  • You will provide first-level helpdesk support, install IT hardware/software, assist in stores, manage network tasks, and support communication tools while collaborating with the central service desk.

Requirements

  • Mindestens 3 Jahre Berufserfahrung im IT-Bereich, Erfahrung im Einzelhandel ist von Vorteil
  • Gute Kenntnisse der IT-Verwaltung und -Wartung einer Microsoft-Umgebung mit einer Mischung aus Client-Architekturen (Windows-, iOS- und macOS-Geräte)
  • Hohe Reisebereitschaft, aufgrund häufiger Reisen zu unseren Stores im gesamten Central Hub (DACH + PL) sowie gute englische Sprachkenntnisse
  • Fähigkeit zur klaren, effektiven und professionellen Kommunikation mit Mitarbeitern aller Ebenen sowie Einsatzbereitschaft und Teamfähigkeit
  • Eine Denkweise, die für die Fehlersuche geschaffen ist, mit einem Auge fürs Detail sowie hohe Problemlösungsfähigkeit

Responsibilities

  • Bereitstellung eines Helpdesk-Dienstes der ersten Ebene zur Beantwortung von Benutzeranfragen zu allen Arten von Computersystemen
  • Durchführung von IT-Hardware-/Software-Installationen im Büro und in den Stores, einschließlich der Vorbereitung neuer Erstausstattungen
  • IT-Support vor Ort und Außendiensttätigkeiten in unseren HUGO BOSS Stores
  • Allgemeine Netzwerkaufgaben, einschließlich der Einrichtung von PCs und Druckern und der Lösung von Problemen
  • Unterstützung moderner Kommunikations- und Messaging-Anwendungen, z. B. Microsoft Teams, Exchange Online, IP-Telefonie
  • Enge Zusammenarbeit mit dem zentralen Service Desk und anderen Teams in der deutschen Zentrale, Abstimmung der Prioritäten und Einhaltung der globalen Richtlinien

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format with 3 days in Metzingen and 2 days of mobile working.

Is experience in retail required for this position?

While a minimum of 3 years of experience in the IT field is required, experience in retail is considered an advantage.

What kind of communication skills are necessary for this role?

Effective and professional communication skills with employees at all levels are essential for this position.

Is there a requirement for travel in this role?

Yes, there is a high travel requirement due to frequent trips to our stores within the Central Hub (DACH and PL).

What knowledge of IT systems is necessary for this job?

Good knowledge of IT administration and maintenance in a Microsoft environment, including various client architectures (Windows, iOS, and macOS devices), is crucial.

What kind of support will the IT Support Engineer provide?

The IT Support Engineer will provide first-level Helpdesk services, IT hardware/software installations, on-site support, and address general network tasks.

What additional benefits are offered to employees?

Employees benefit from sustainability initiatives, exclusive fashion and art access, free gym facilities, and access to an in-house restaurant and café.

Are there any specific programming or software tools required for this position?

Knowledge of modern communication and messaging applications such as Microsoft Teams, Exchange Online, and IP telephony support is required.

How important is problem-solving ability for this role?

A strong problem-solving ability and attention to detail are crucial for troubleshooting and resolving IT issues effectively.

Does HUGO BOSS encourage diversity and inclusion?

Yes, HUGO BOSS is committed to diversity and values the authenticity and individuality of every employee, fostering an inclusive work environment.

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Hugo Boss

Take the next step and find the perfect job for you – What's your HUGO BOSS?

Retail & Consumer Goods
Industry
10,001+
Employees
1924
Founded Year

Mission & Purpose

At HUGO BOSS, we firmly believe that the passion and dedication of our employees is the essence for the successful execution of our “CLAIM 5” growth strategy. A strong commitment to empowering people and teams is therefore firmly anchored in “CLAIM 5”. In this context, our HUGO BOSS values – entrepreneurial spirit, personal ownership, team mentality, simplicity & quality, and youthful spirit – play a key role. They form the guiding principle for day-to-day cooperation and are intended to foster a spirit of mutual trust. The aim is to create an environment that enables all employees to develop their individual talents and thus directly contribute to the success of “CLAIM 5”. On top of that, HUGO BOSS intends to continue positioning itself as one of the most attractive employers in the fashion industry. This, in turn, should enable us to attract the best talents in the sector.