FAQs
What is the main responsibility of an IT Support Specialist at Ericsson?
The main responsibility of an IT Support Specialist is to provide onsite and remote technical assistance and support related to computer systems, hardware, or software, including responding to queries, running diagnostic programs, and isolating problems to determine and implement solutions.
What types of queries will the IT Support Specialist respond to?
The IT Support Specialist will respond to queries related to ICT systems, software, and hardware, through various channels such as phone, chat, and web tickets.
What experience is required for this position?
Experience working with Microsoft Windows Operating Systems is required, along with knowledge of additional OS such as MacOS and Linux, networking concepts, and managing iOS and Android devices.
Are training and documentation part of the role?
Yes, the IT Support Specialist is responsible for developing training manuals and other technical documentation.
What skills are important for this job?
Important skills include client-facing skills, ability to diagnose and resolve technical issues, excellent communication skills, teamwork, time-management, and organizational skills.
How should the IT Support Specialist handle unresolved issues?
The IT Support Specialist should direct unresolved issues to the next level of support personnel.
What should be done if a user requires technical assistance?
The IT Support Specialist should provide support to users seeking technical assistance in person, over the phone, on chat, or email.
How are incidents and service requests logged?
The IT Support Specialist will log tickets for incidents and service requests on behalf of IT users, if necessary.
What approach does Ericsson take towards diversity and inclusion?
Ericsson encourages a diverse and inclusive organization and believes that collaborating with people from various backgrounds drives innovation and supports future growth.
Does Ericsson have an Equal Opportunity Employment policy?
Yes, Ericsson is proud to be an Equal Opportunity Employer, encouraging individuals from all backgrounds to apply and realize their full potential as part of the team.