FAQs
What are the primary responsibilities of the IT Support Specialist at Helsing?
The primary responsibilities include providing technical support to end-users, maintaining video conferencing hardware, managing tickets using Jira Service Management, overseeing user and device lifecycle processes, and partnering with the IT team to optimize Helsing's corporate IT environment, primarily leveraging Microsoft 365.
What qualifications should I have to apply for this position?
You should have experience in an IT support role, be fluent in English and German, and have familiarity with macOS, Windows, and iOS. A proactive mindset, strong communication skills, and a customer-first attitude are also important.
Is experience with specific tools and technologies required for the role?
While not required, experience with M365 (particularly Entra ID, Exchange, and SharePoint), Mobile Device Management tools like Intune or Jamf, and scripting languages such as PowerShell or Python would be beneficial.
How does Helsing support employees’ professional development?
Helsing offers a hands-on onboarding program, encourages learning new technologies, and fosters an environment where employees can engage in healthy, proactive debates on technological development and ethical considerations.
What kind of work environment can I expect at Helsing?
You can expect a fast-paced, dynamic environment that values outcomes over conformity, encourages critical thinking, and promotes discussions on the responsible use of technology in defense.
Are relocation support and additional allowances provided?
Yes, Helsing provides relocation support as well as social and education allowances to employees.
How important is the ethical aspect of the work at Helsing?
The ethical aspect is very important at Helsing. The company is committed to protecting democracies and carefully considers the deployment of powerful technologies like AI, ensuring discussions around ethical implications are encouraged.
Will I have the opportunity to engage in unique technical challenges?
Yes, employees at Helsing will face unique engineering and AI challenges that are impactful and often at the forefront of technological innovation in the defense sector.
What is the company culture like at Helsing?
Helsing promotes an open and transparent culture that embraces healthy debates, values diversity, and allows teams and individuals to practice responsible autonomy in their work.
What benefits does Helsing offer additional to competitive compensation?
Benefits include stock options, relocation support, social and education allowances, regular company events and all-hands meetings, and a focus on outcomes rather than time-tracking.