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IT Support Specialist

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myGwork - LGBTQ+ Business Community

22d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You need 7+ years in IT support or banking tech, expertise in Mainframe, Unix/Linux, COBOL, DB2/SQL, schedulers, ETL tools, ITIL processes, Azure, and API development with Java/Node.js.
  • You will manage system support, troubleshoot incidents, oversee root cause analysis, lead improvements, collaborate with teams, and provide insights to enhance application stability and effectiveness.

Requirements

  • Overall at least 7 years of prior experience as IT Support Analyst or having a development background in Banking Operations technologies.
  • Strong understanding of Mainframe, Unix, Linux, AIX platforms.
  • Experience in Mainframe COBOL, JCL, Endevor. z/OS, IMS DB/DC
  • Experience in Database DB2/SQL (data retrieval/update/inserts)
  • Experience in Schedulers preferred CA7, Autosys
  • Experience in ETL Tools preferred Ab Initio and or Datastage, Informatica, Talend
  • Strong understanding of ITIL Incident Management, Problem Management and Change Management, preferred knowledge of ServiceNow
  • Good understanding of Azure Cloud environment
  • Experience in API, Microservices development and integration using Java/Spring Boot, Node.js

Responsibilities

  • Provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management.
  • Provide 4th level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as required
  • Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans; manage problem tickets through to completion and implement changes necessary to prevent future incidents covering a broad range of fraud internal and vendor applications
  • Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
  • Define, deploy and/or lead systems / applications activities to support clients and applications
  • Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
  • Influence project direction: foresee issues and gaps, identify solutions, and provide guidance on resiliency and alerting and monitoring required for support
  • Test, debug, and performance analyze and document environment components
  • Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
  • Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
  • Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
  • Drive and manage controls covering change management, production implementation, compliance, and business continuity (both application and resource)
  • Participate in technology audits by gathering and providing evidence
  • Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment
  • Work with vendor partners for incident/problem resolution, coordinate change management, and ongoing support
  • Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
  • Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness
  • May develop and/or contribute to negotiations of third party contracts/agreements
  • Work effectively as a team, supporting other members of the team in resolving critical service issues
  • Prioritize and manage own workload in order to deliver quality results and meet timelines.
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Participate in knowledge transfer within the team and business units
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
  • Provide guidance and knowledge to L2 and L3 support teams, including knowledge transfer and training support
  • Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
  • Works independently and/or autonomously as a senior/lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/educate other Assignments are highly complex and multifaceted

FAQs

What is the job title for this position?

The job title for this position is IT Support Specialist.

Where is the work location for this job?

The work location for this job is Toronto, Ontario, Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the salary range for this position?

The salary range for this position is $91,200 - $136,800 CAD.

What kind of support will I be providing in this role?

In this role, you will provide 4th level support for production incidents and act as a single point of contact for related business communications.

Is prior experience required for this role?

Yes, a minimum of 7 years of prior experience as an IT Support Analyst or a development background in Banking Operations technologies is required.

What technical skills are necessary for this job?

Necessary technical skills include a strong understanding of Mainframe, Unix, Linux, AIX platforms, as well as experience in Mainframe COBOL, JCL, DB2/SQL, and familiarity with ETL tools.

What is the importance of ITIL in this role?

A strong understanding of ITIL Incident Management, Problem Management, and Change Management is essential for effectively managing incidents and changes in the IT environment.

Will there be opportunities for professional development?

Yes, TD is committed to colleague development, providing regular career conversations, training programs, and mentorship opportunities.

Is knowledge of Azure Cloud necessary for this position?

Yes, a good understanding of the Azure Cloud environment is preferred for this role.

Are there opportunities to influence project direction in this role?

Yes, you will have the opportunity to influence project direction and provide guidance on necessary support aspects such as resiliency and alerting.

Is this position suitable for someone without a banking background?

While a background in Banking Operations technologies is beneficial, the role may be suitable for candidates with strong IT support experience in other sectors, depending on their skills.

Will I be collaborating with external vendors in this role?

Yes, you will collaborate with vendor partners for incident/problem resolution, change management, and ongoing support.

What is the company's stance on inclusivity?

TD Bank is committed to being an inclusive employer and is actively involved with myGwork, the largest global platform for the LGBTQ+ business community.

Is there a pre-identified candidate for this role?

Yes, there is a pre-identified candidate for this role.

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myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.