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IT-Support-Spezialist (m/w/d)

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DP World

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Halberstadt

AI generated summary

  • You need a technical or commercial qualification, experience in IT, strong analytical skills, flexibility, excellent German and English, knowledge of hardware/software, and a valid driver's license.
  • You will provide 1st-level support for hardware and software, resolve technical issues, manage IT requests, maintain IT equipment, ensure system security, and liaise with stakeholders.

Requirements

  • Abgeschlossene technische oder kaufmännische Ausbildung oder vergleichbare Berufserfahrung.
  • Berufserfahrung oder fachliche Weiterbildung im Bereich EDV, Datenbank, Netzwerk und Softwareinstallation.
  • Analytisches Denken, ausgeprägtes Zahlenverständnis und systematisches Arbeiten.
  • Flexibilität und Eigeninitiative.
  • Sehr gute Deutschkenntnisse in Wort und Schrift sowie verhandlungssichere Englischkenntnisse.
  • Umfangreiche Kenntnisse in Hard- und Software, Datenbanken und Netzwerken.
  • PKW-Führerschein.

Responsibilities

  • 1st-Level-Support: Betreuung der Hard- und Software zur Sicherstellung eines störungsfreien Betriebs.
  • Behebung systemtechnischer Probleme in Zusammenarbeit mit dem Servicedesk.
  • Bearbeitung eingehender lokaler IT-Anfragen und Probleme.
  • Enge Zusammenarbeit mit übergeordneten IT-Abteilungen, dem Service Desk und den Field Support Analysten.
  • Organisation von Reparaturen des IT-Equipments sowie Installation, Pflege und Updates von Software.
  • Überwachung der Datenübermittlung vom Kundensystem zum DP World System.
  • Wartung und Reparatur von stationären und mobilen Arbeitsstationen.
  • Überwachung und ggf. Anpassung oder Erweiterung der Systemressourcen.
  • Gewährleistung der Systemsicherheit in Bezug auf Zugriffsbeschränkungen und Virenschutz in Zusammenarbeit mit dem Servicedesk.
  • Kontaktperson für IT-Probleme im Umgang mit Lieferanten und Kunden.

FAQs

What are the primary responsibilities of the IT-Support-Spezialist?

The primary responsibilities include providing 1st-level support for hardware and software, troubleshooting system issues, processing local IT inquiries, coordinating repairs and installations, monitoring data transfer, maintaining workstations, ensuring system security, and serving as a contact for IT issues with suppliers and customers.

What qualifications are required for this position?

Candidates should have a completed technical or commercial training or comparable professional experience, experience or further education in fields like IT, databases, networks, and software installation, as well as strong analytical skills, flexibility, and excellent language proficiency in German and English.

Is a driving license necessary for this role?

Yes, a PKW-Führerschein (driver's license) is required for this position.

What kind of training or experience is beneficial for this position?

Relevant training or experience in IT, database management, networking, software installation, and general EDV (Electronic Data Processing) skills are beneficial for this role.

Will the IT-Support-Spezialist work alone or as part of a team?

The IT-Support-Spezialist will work closely with various IT departments, the service desk, and field support analysts, indicating a collaborative team environment.

Does the company offer opportunities for advancement?

While specific advancement opportunities are not detailed, DP World emphasizes growth and development, suggesting that career progression may be available within the organization.

Is diversity and inclusion valued at DP World?

Yes, DP World is committed to equal employment opportunity and believes that a diverse workforce is integral to its success, welcoming applications from all members of society.

What technology skills are emphasized in this job description?

Comprehensive knowledge of hardware and software, database management, and networking are emphasized as essential skills for the role.

Is software installation part of the job responsibilities?

Yes, installing, maintaining, and updating software is one of the key responsibilities of the position.

What is the company’s approach to innovation?

DP World is committed to innovation that shapes the future, including advanced delivery systems and automated storage, to enhance trade and minimize disruptions.

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DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.