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IT Support Technician

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need strong IT knowledge, proficiency in Active Directory, O365, Intune, Azure, Windows/MAC, IT support experience, networking basics, plus excellent communication and problem-solving skills.
  • You will resolve IT issues, provide remote and in-office support, set up systems, perform Level 1 troubleshooting, document tasks, and escalate complex problems to Level 2 technicians.

Requirements

  • Strong foundational knowledge in IT concepts.
  • Proficiency in Active Directory, O365, Intune Autopilot, Azure tools, Windows and MAC operating systems.
  • Experience in IT support, hardware setup, troubleshooting, basic networking knowledge and understanding of corporate domain structures.
  • Excellent communication and problem-solving skills.

Responsibilities

  • Address and resolve IT issues escalated by the dispatcher.
  • Provide remote support, in-office physical support, phone support, and troubleshooting.
  • Set up and configure computer systems.
  • Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware.
  • Document and maintain a clear record of all tasks, findings, and resolutions.
  • Escalate more intricate issues to Level 2 technicians.

FAQs

What types of support are provided by the IT Support Technician?

The IT Support Technician provides remote support, in-office physical support, phone support, and troubleshooting.

What kinds of issues does the IT Support Technician handle?

The IT Support Technician addresses and resolves IT issues escalated by the dispatcher, performing basic Level 1 troubleshooting tasks.

What systems and tools should the IT Support Technician be proficient in?

The IT Support Technician should have proficiency in Active Directory, O365, Intune Autopilot, Azure tools, as well as both Windows and MAC operating systems.

What qualifications are needed for the IT Support Technician position?

Strong foundational knowledge in IT concepts, experience in IT support and hardware setup, basic networking knowledge, and excellent communication and problem-solving skills are required.

What should be recorded by the IT Support Technician during their tasks?

The IT Support Technician should document and maintain a clear record of all tasks, findings, and resolutions.

What happens to issues that are too complex for the IT Support Technician to resolve?

More intricate issues will be escalated to Level 2 technicians for further assistance.

Is experience required for this position?

Yes, experience in IT support and troubleshooting, as well as hardware setup, is necessary for this position.

Are there opportunities for advancement in this position?

Yes, there are opportunities for advancement, particularly by escalating more complex issues to Level 2 technicians and gaining further experience in the field.

What types of networking knowledge are necessary for this role?

A basic understanding of networking concepts and corporate domain structures is necessary for this role.

Is this position focused on any specific operating systems?

Yes, the position requires proficiency in both Windows and MAC operating systems.

Finance
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

Ria Money Transfer is a global company that provides fast, secure, and affordable international money transfer services. Their ultimate mission is to bridge the gap between families and communities worldwide by making financial transactions easy and accessible. The company's purpose is to help people support their loved ones by offering reliable and convenient ways to send money across borders, ensuring that funds reach those who need them most.