FAQs
What types of support are provided by the IT Support Technician?
The IT Support Technician provides remote support, in-office physical support, phone support, and troubleshooting.
What kinds of issues does the IT Support Technician handle?
The IT Support Technician addresses and resolves IT issues escalated by the dispatcher, performing basic Level 1 troubleshooting tasks.
What systems and tools should the IT Support Technician be proficient in?
The IT Support Technician should have proficiency in Active Directory, O365, Intune Autopilot, Azure tools, as well as both Windows and MAC operating systems.
What qualifications are needed for the IT Support Technician position?
Strong foundational knowledge in IT concepts, experience in IT support and hardware setup, basic networking knowledge, and excellent communication and problem-solving skills are required.
What should be recorded by the IT Support Technician during their tasks?
The IT Support Technician should document and maintain a clear record of all tasks, findings, and resolutions.
What happens to issues that are too complex for the IT Support Technician to resolve?
More intricate issues will be escalated to Level 2 technicians for further assistance.
Is experience required for this position?
Yes, experience in IT support and troubleshooting, as well as hardware setup, is necessary for this position.
Are there opportunities for advancement in this position?
Yes, there are opportunities for advancement, particularly by escalating more complex issues to Level 2 technicians and gaining further experience in the field.
What types of networking knowledge are necessary for this role?
A basic understanding of networking concepts and corporate domain structures is necessary for this role.
Is this position focused on any specific operating systems?
Yes, the position requires proficiency in both Windows and MAC operating systems.