You need strong IT knowledge, proficiency in Active Directory, O365, Intune, Azure, Windows/MAC, IT support experience, networking basics, plus excellent communication and problem-solving skills.

You will resolve IT issues, provide remote and in-office support, set up systems, perform Level 1 troubleshooting, document tasks, and escalate complex problems to Level 2 technicians.

Software Engineering

IT & Cybersecurity

Ria Money Transfer is a global company that provides fast, secure, and affordable international money transfer services. Their ultimate mission is to bridge the gap between families and communities worldwide by making financial transactions easy and accessible. The company's purpose is to help people support their loved ones by offering reliable and convenient ways to send money across borders, ensuring that funds reach those who need them most.

Finance

Ria Money Transfer

Job Description Address and resolve IT issues escalated by the dispatcher. Provide remote support, in-office physical support, phone support, and troubleshooting. Set up and configure computer systems. Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware. Document and maintain a clear record of all tasks, findings, and resolutions. Escalate more intricate issues to Level 2 technicians. Qualifications Strong foundational knowledge in IT concepts. Proficiency in Active Directory, O365, Intune Autopilot, Azure tools, Windows and MAC operating systems. Experience in IT support, hardware setup, troubleshooting, basic networking knowledge and understanding of corporate domain structures. Excellent communication and problem-solving skills.

Job DescriptionAddress and resolve IT issues escalated by the dispatcher.Provide remote support, in-office physical support, phone support, and troubleshooting.Set up and configure computer systems.Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware.Document and maintain a clear record of all tasks, findings, and resolutions.Escalate more intricate issues to Level 2 technicians.QualificationsStrong foundational knowledge in IT concepts.Proficiency in Active Directory, O365, Intune Autopilot, Azure tools, Windows and MAC operating systems.Experience in IT support, hardware setup, troubleshooting, basic networking knowledge and understanding of corporate domain structures.Excellent communication and problem-solving skills.

IT Support Technician - Ria Money Transfer

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Address and resolve IT issues escalated by the dispatcher.&lt;br&gt;&lt;br&gt;Provide remote support, in-office physical support, phone support, and troubleshooting.&lt;br&gt;&lt;br&gt;Set up and configure computer systems.&lt;br&gt;&lt;br&gt;Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware.&lt;br&gt;&lt;br&gt;Document and maintain a clear record of all tasks, findings, and resolutions.&lt;br&gt;&lt;br&gt;Escalate more intricate issues to Level 2 technicians.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Strong foundational knowledge in IT concepts.&lt;br&gt;&lt;br&gt;Proficiency in Active Directory, O365, Intune Autopilot, Azure tools, Windows and MAC operating systems.&lt;br&gt;&lt;br&gt;Experience in IT support, hardware setup, troubleshooting, basic networking knowledge and understanding of corporate domain structures.&lt;br&gt;&lt;br&gt;Excellent communication and problem-solving skills.

IT Support Technician

Requirements

Responsibilities

FAQs

What types of support are provided by the IT Support Technician?

What kinds of issues does the IT Support Technician handle?

What systems and tools should the IT Support Technician be proficient in?

What qualifications are needed for the IT Support Technician position?

What should be recorded by the IT Support Technician during their tasks?

What happens to issues that are too complex for the IT Support Technician to resolve?

Is experience required for this position?

Are there opportunities for advancement in this position?

What types of networking knowledge are necessary for this role?

Is this position focused on any specific operating systems?

Ria Money Transfer

Mission & Purpose