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IT Support Technician

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neuro42

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • San Francisco
  • Quick Apply

Requirements

  • Administration experience in GSuite and Office 365 domains
  • Great communication skills with the ability to work as a team player
  • Must be a self-starter that can work independently and deliver according to expectations
  • Minimum of 2 years of tech support experience in the field
  • Experience in customer service with a positive attitude toward helping clients
  • Experience with Dropbox, Office 365, G Suite
  • Excellent verbal, organizational and follow-up skills, can-do attitude, detail oriented
  • High level of expertise in Linux and Windows, including installation and troubleshooting
  • Familiarity with TCP/IP networking to include setting-up routers, switches and Wi-Fi
  • Proficient in resolving hardware issues with PCs and servers
  • Experience with installing network printers and troubleshooting printing operation
  • Ability to lift up to 40lbs to set-up and move computer and server equipment
  • Ability to assist team members with on-site installations of: network cabling, Wi-Fi access point mounting, IP network surveillance cameras, VoIP phones
  • Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations
  • Self-motivated individual who has a passion to ensure that program goals, objectives and tasks are completed in a timely fashion and exceeds standards

Responsibilities

  • The IT Support Technician will be able to provide troubleshooting and problem-resolution services to staff regarding a wide variety of hardware and software issues
  • The IT Support Technician uses documented processes and procedures to execute required duties and can work with a minimum of supervision and assistance
  • Desktop support (PC & Linux) experience
  • Software and hardware support for day to day operational trouble-shooting (PC & Linux)
  • Monitor and maintain security and patch level on all workstations to ensure all systems are updated, secured and protected
  • Network and Server experience (WAN & LAN)
  • Setting up network switches and network printers
  • Mobile phone support experience with iOS and Android devices
  • Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Proven track record for comprehensive, systematic troubleshooting, problem solving skills
  • Demonstrated ability to achieve high level of customer satisfaction
  • Ability to exercise good judgment in determining work and problem resolution priorities and approaches

We are positively impacting lives through our portable MRI for neuro imaging and interventions.

Science & Healthcare
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

neuro42 is developing and commercializing advanced MRI technology for diagnosis and image-guided interventions of neurological diseases and conditions. Named one of the Top 10 Great Companies to Work for in 2023. Stay tuned for more updates.