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IT Support Technician

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Club L London

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Manchester
    Remote

AI generated summary

  • You need 1-2 years of IT support experience, strong Office 365 knowledge, problem-solving skills, and ability to work independently or in a team. Good communication and interpersonal skills are essential.
  • You will provide IT support, manage user accounts in Office 365, coordinate with teams, maintain systems, install software, document requests, and train end-users on applications.

Requirements

  • 1-2 years proven experience as an IT Support Technician or in a similar role.
  • Strong knowledge of Office 365 administration and support.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Responsibilities

  • Provide first and second-line support for all IT-related issues, including hardware, software, and network problems.
  • Provide onboarding support for new starters.
  • Support the company’s Office 365 environment, including user account administration, troubleshooting, and maintenance.
  • Coordinate with the warehouse and factory teams to resolve IT issues and ensure smooth operations.
  • Monitor and maintain computer systems, servers, and networks to ensure optimal performance.
  • Install, configure, and upgrade hardware and software as required.
  • Document and track support requests using the company’s ticketing system, ensuring timely resolution and excellent customer service.
  • Provide support and training to end-users on various software applications and tools.

FAQs

What is the primary role of the IT Support Technician at Club L London?

The primary role of the IT Support Technician is to provide first and second-line support for all IT-related issues, including hardware, software, and network problems, as well as to support the company’s Office 365 environment and assist with onboarding new starters.

What type of experience is required for this position?

The position requires 1-2 years of proven experience as an IT Support Technician or in a similar role.

Are there any nice-to-have skills or experiences that would be beneficial for this role?

Yes, experience with Shopify and third-party e-commerce solutions, supporting remote teams, knowledge of warehouse management systems, understanding of the ITIL framework, and a willingness to occasionally travel to the warehouse and factories would be beneficial.

What software environment does the IT Support Technician need to support?

The IT Support Technician needs to support the company’s Office 365 environment, including user account administration and troubleshooting.

What benefits are offered to employees in this role?

Benefits include a bi-annual bonus scheme, an extra day off for your birthday, flexible working hours, a cycle to work scheme, a 40% staff discount, a healthcare cash plan, access to a free onsite gym, enhanced pension contributions, enhanced maternity and sick pay, free snacks and drinks, social events, and the option to choose between a Mac or Windows machine with a dual screen setup.

Will the IT Support Technician need to train end-users?

Yes, part of the role includes providing support and training to end-users on various software applications and tools.

Is teamwork important for this position?

Yes, the ability to work independently and as part of a team is crucial for the IT Support Technician role.

What kind of issues will the IT Support Technician handle?

The IT Support Technician will handle hardware, software, and network problems, ensuring smooth operations by coordinating with warehouse and factory teams.

How does Club L London promote a positive work environment?

Club L London promotes a positive work environment through various initiatives such as social events, flexible working hours, and offering perks like free snacks and a healthcare cash plan.

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Club L London

Club L London is the go-to online destination for the confident, glamorous woman in search of something extra special

Fashion & Arts
Industry
51-200
Employees
2007
Founded Year

Mission & Purpose

Club L London is the next-generation online fashion retailer for the forward-thinking consumer. Expertly designed and crafted in-house, Club L specialises in accessible luxury, unique designs and unrivalled quality made to flatter every figure in sizes 4-24. From prom to occasion, am-to-pm, maternity, bridal, limited edition and more, we deliver an engaging customer experience connecting our global community of diverse consumers, international fashion influencers and content creators with our new and exciting collections dropping each week. Founded in 2007 Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast-fashion and throw-away goods. Accessible luxury through considered purchasing, limited edition collections that leave no wastage and responsible manufacturing are at the heart of the brand world-renowned for its premium fabrications, inclusive sizing and affordable price points. At Club L we are passionate about nurturing upcoming talent within the fashion industry whether it be design and development, marketing and PR, digital tech, creative, social or customer services within a diverse and collaborative environment. Our team is dedicated, ambitious and hard working and with a prestigious portfolio of global partners and rapidly growing e-commerce team, there are numerous opportunities to join Club L’s influential team and take your career to the next level. Think you’ve got what it takes? Then stay posted on our Linked In for job vacancies.

Benefits

  • Flexi-Hours

  • 40% Staff Discount

  • Bi-Annual Bonus Scheme

  • Healthcare Cashplan

  • Free Onsite Gym

  • 25 days of Annual Leave

  • Employee Assistance Programme

  • Additional Birthday Day Off

  • Enhanced Pension Plan