FAQs
What are the working hours for the IT Support Technician position?
The working hours for the IT Support Technician position are from 8:00 AM to 5:00 PM Central Time.
Is this position fully remote?
Yes, this position is remote.
What level of technical support experience is required for this role?
A minimum of 3 years of proven technical support experience in a structured Service Desk or Help Desk environment is required for this role.
What educational background is preferred for candidates applying for this position?
An associate degree in a technology-related field is required, while a bachelor’s degree is preferred.
What communication skills are necessary for this job?
Candidates must be fluent in English with strong verbal and written communication skills, capable of engaging with customers of varying technical knowledge.
What ticketing systems experience is necessary for this role?
Experience with ticketing systems and issue documentation is necessary for this position.
Do applicants need to have knowledge of Windows troubleshooting?
Yes, applicants should have solid knowledge of Windows troubleshooting.
Is experience with Microsoft 365 necessary for the IT Support Technician role?
Yes, experience with the Microsoft 365 environment, including Admin Portal and MFA technologies, is required.
What hardware troubleshooting skills are required?
Candidates should have experience with troubleshooting hardware that includes laptops, docking stations, and peripherals.
Is there any preference for specific software experiences?
Experience supporting design software such as AutoCAD, BIM, and Bentley products is a plus but not required.
Does TYLin offer benefits to employees?
Yes, TYLin offers a comprehensive total rewards package, including medical, disability and life insurance coverage, retirement savings plan, and paid time off among other benefits.
Is TYLin an equal opportunity employer?
Yes, TYLin is an equal opportunity employer and prohibits discrimination and harassment of any type as protected by law.