Logo of Huzzle

Home

Matches

Explore

Manage

IT Support Technician

image

Baker Tilly US

Jul 10, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
  • London

Requirements

  • Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
  • Minimum of one (1) year prior experience with providing workstation support
  • Ability to work independently or as part of a team effectively
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
  • Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
  • Strong analytical and organizational skills are necessary
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality

Responsibilities

  • Serve as the first point of contact to colleagues seeking help for hardware, software, network, or other technical and non-technical issues.
  • Provide in-person, over-the-phone, email and chat support. Image and wipe hardware to firm standards
  • Identify, diagnose, and resolve issues by using documented troubleshooting items such as a knowledge base, previously reported issues, or connecting the colleague to an escalated level of support to properly resolve their issue.
  • Use screen sharing and remote-control tools to properly vet, collect, and evaluate the colleague’s situation.
  • Properly document all incidents and requests with detailed information regarding the issue reported.

FAQs

What is the primary role of the IT Support Technician at BTVK Advisory?

The primary role of the IT Support Technician is to provide technical support for hardware and software issues via telephone, email, and chat tools, serving as the first point of contact for colleagues seeking assistance with various technical and non-technical problems.

What type of work environment should candidates expect in this position?

Candidates should expect a fast-paced work environment that is multi-task intensive, where quick decision-making and excellent customer service skills are essential due to the varying challenges presented on a daily basis.

What responsibilities will the IT Support Technician have regarding support requests?

Responsibilities include providing in-person, over-the-phone, email, and chat support; imaging and wiping hardware to firm standards; diagnosing and resolving issues using documented troubleshooting methods; and properly documenting all incidents and requests with detailed information.

What qualifications are required for the IT Support Technician position?

The position requires an Associate’s degree in Computer Technology or a related field, with preferred certifications such as MCP, A+, and HDI Support Center Specialist. Additionally, a minimum of one year of prior experience providing workstation support is necessary.

What personal attributes are emphasized in the role of an IT Support Technician?

Candidates should possess a strong focus on customer service and problem-solving, the ability to prioritize tasks with attention to detail, a sense of urgency in responding to colleague’s needs, and the ability to work both independently and as part of a team effectively.

Are there opportunities for advancement within this position?

Yes, individuals in this role will enjoy opportunities for advancement in their careers within the company.

How important is communication in this role?

Strong written and verbal communication skills are crucial, as the IT Support Technician will need to effectively interface with colleagues at all levels of the firm, clients, and external business contacts.

Does the IT Support Technician need to maintain confidentiality?

Yes, maintaining confidentiality is a requirement, along with attention to detail and a commitment to quality in all tasks performed.

image

Baker Tilly US

Accounting
Industry
10,001+
Employees
1931
Founded Year

Mission & Purpose

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.