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IT Support Technician

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
  • London

Requirements

  • Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
  • Minimum of one (1) year prior experience with providing workstation support
  • Ability to work independently or as part of a team effectively
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
  • Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
  • Strong analytical and organizational skills are necessary
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality

Responsibilities

  • Serve as the first point of contact to colleagues seeking help for hardware, software, network, or other technical and non-technical issues.
  • Provide in-person, over-the-phone, email and chat support. Image and wipe hardware to firm standards
  • Identify, diagnose, and resolve issues by using documented troubleshooting items such as a knowledge base, previously reported issues, or connecting the colleague to an escalated level of support to properly resolve their issue.
  • Use screen sharing and remote-control tools to properly vet, collect, and evaluate the colleague’s situation.
  • Properly document all incidents and requests with detailed information regarding the issue reported.

Accounting
Industry
10,001+
Employees
1931
Founded Year

Mission & Purpose

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.